IT System Engineer (Sabah)

AI Geek Solutions Sdn Bhd; West Coast Division; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Pension contribution

Flexible work arrangements

Job summary

AI Geek Solutions Sdn Bhd in Sabah is seeking an IT Support professional to join our team. In this full-time role you will deliver frontline user support and help maintain our clients' computer systems and networks.

The ideal candidate has at least 2 years' IT support experience, strong Windows/macOS skills, basic networking knowledge, and a proactive, customer-focused approach. You will work with a collaborative IT department and have opportunities for growth.

Qualifications

• Minimum 2 years of IT support or help desk experience.
• Proficiency in Windows and macOS desktop operating systems.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VLAN).
• Strong hardware troubleshooting skills.
• Excellent communication and customer service orientation.

Responsibilities

• Provide frontline/second-line IT support via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network issues.
• Create, disable, and manage user accounts in Active Directory; reset passwords.
• Onboard new hires with setup and orientations.
• Document procedures and contribute to knowledge base.

Skills

Windows and macOS desktop OS

Active Directory

Networking basics (TCP/IP, DNS, DHCP,V

Tools

Active Directory

Job description

About the role

Join our dynamic team at AI Geek Solutions Sdn Bhd as an IT Support professional. In this full-time role based in Sabah, you will be responsible for providing exceptional technical support and IT services to our clients. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation and functionality of our client's computer systems and networks.

Job Scope Overview

The IT Admin Associate is a crucial entry-level to mid-level technical support role, typically responsible for ensuring the daily stable operation of a company's IT infrastructure.

This position serves as the backbone of the IT team, with a broad scope of work that includes both front-line user support and back-end system maintenance.

1. User Technical Support & Help Desk

• Help Desk Support: Acting as first or second-line support, responding to user IT requests and issues via phone, email, or a ticketing system.
• Troubleshooting: Diagnosing and resolving hardware (computers, printers, mobile phones), software (Office, email clients, business applications), and network connectivity issues.
• Account Management: Creating, disabling, and managing user accounts and permissions in systems like Active Directory. Resetting passwords and managing user groups.
• New Employee Onboarding: Setting up computers, installing software, creating accounts for new hires, and conducting basic IT orientation.

2. Hardware & Software Management

• Hardware Lifecycle Management: Procuring, configuring, deploying, repairing, and retiring company equipment such as desktops, laptops, monitors, printers, and mobile phones.
• Software Management: Responsible for software installation, updates, patching, and license management.
• Asset Management: Tracking and managing the company's IT asset inventory, knowing the location and status of each device.
• Server Management: Assisting in monitoring and maintaining the health of Windows/Linux servers, performing basic tasks like reboots, backups, and log checks.
• Basic Network Maintenance: Managing basic configurations for network switches, firewalls, and wireless access points. Assisting with IP address assignment, VLAN configuration & etc.
• Core Services Maintenance: Maintaining the company's critical services, such as email systems, file share servers, backup systems, and audio/video conferencing tools.

4. Security & Compliance

• Security Policy Enforcement: Implementing security policies on all endpoint devices, such as installing antivirus software, enabling firewalls, and deploying disk encryption.
• Vulnerability Management: Assisting with system vulnerability scans and deploying security patches.
• Access Control: Ensuring user permissions follow the "principle of least privilege" and conducting regular permission audits.
• Monitoring & Response: Monitoring system alerts and performing initial response and escalation for security incidents (e.g., viruses, malware).

5. Documentation & Process

• Documentation Creation: Creating and maintaining clear technical documentation, operational manuals, and knowledge base articles.
• Process Improvement: Identifying recurring issues and proposing or implementing solutions to improve processes and increase efficiency.

What we're looking for

Minimum 2 years of experience in an IT support or help desk role

Technical Skills: Proficiency in Windows and macOS desktop operating systems; familiarity with Active Directory; understanding of basic networking concepts (TCP/IP, DNS, DHCP, VLAN); strong hardware troubleshooting skills.

Soft Skills:

Excellent Communication Skills: Ability to explain issues to users in non-technical language.

Strong Problem-Solving Abilities: Analytical, step-by-step approach to issue resolution.

Customer Service Orientation: Patient, friendly, and takes pride in helping users.

Teamwork: Ability to collaborate closely with other team members.

Proactiveness: Self-motivated to seek out and resolve problems.

Ability to work independently and as part of a team

Willingness to learn and adapt to new technologies

What we offer

At AI Geek Solutions Sdn Bhd, we believe in creating a positive and inclusive work environment. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits, including health insurance, pension contribution, and flexible work arrangements.

About us

AI Geek Solutions Sdn Bhd is a leading provider of innovative IT solutions and services. We are committed to empowering our clients with the latest technology and delivering exceptional customer service. Our team of skilled professionals is dedicated to helping our clients achieve their business goals through the effective use of technology.