IT Support Engineer: Hardware & Software Troubleshooter

Aisling Consulting Sdn. Bhd.; Selangor; On-site; MYR 47,000 - 71,000; Full time

Job summary

Jora Malaysia is seeking a Technical Support Engineer to provide expert troubleshooting and support for hardware, software, and network issues. You will set up, image, and maintain end-user devices and assist with deployments and IT projects.

Ideal candidates have 2+ years in IT support, a Diploma/Bachelor’s in CS/IT/Engineering, and strong communication skills to explain technical solutions clearly. On-site role in Malaysia with SLA-driven responsibilities.

Qualifications

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunications).
• Minimum of 2 years’ experience in IT support with proven capabilities in diagnosing, repairing, and resolving hardware and software issues.
• Proficient in Microsoft desktop and productivity applications, including Windows OS and Microsoft Office.
• Strong communication and interpersonal skills for articulating technical solutions effectively.
• Ability to adapt to dynamic work environments and shifting customer needs.
• Capable of working independently with minimal supervision.

Responsibilities

• Provide technical assistance for hardware, software, and network issues through onsite, remote, phone, or email support.
• Set up, image, and maintain end-user devices including laptops, desktops, mobile devices, and peripherals.
• Install, update, and troubleshoot operating systems, Microsoft Office, antivirus tools, and other critical applications as needed.
• Maintain accurate hardware inventory, support asset disposal, and ensure compliance with asset policies.
• Log, track, and resolve support requests within SLA timelines and elevate unresolved issues when necessary.
• Assist with deployments, IT projects, and collaborate with internal teams to resolve escalated issues effectively.
• Carry out assigned duties, including preventive maintenance and service improvement tasks.

Skills

Troubleshooting

Customer communication

Windows OS

Microsoft Office

Independent worker

Education

Diploma/Bachelor’s Degree in Computer Science/Information Technology/Engineering

Job description

Jora Malaysia is seeking a Technical Support Engineer to provide expert troubleshooting and support for hardware, software, and network issues. You will set up, image, and maintain end-user devices and assist with deployments and IT projects.

Ideal candidates have 2+ years in IT support, a Diploma/Bachelor’s in CS/IT/Engineering, and strong communication skills to explain technical solutions clearly. On-site role in Malaysia with SLA-driven responsibilities.