IT Support Engineer — Deploy, Troubleshoot & Document

itjobsmalaysia; Shah Alam; On-site; MYR 24,000 - 38,000; Full time

Job summary

itjobsmalaysia is seeking an IT Support Engineer based in Shah Alam. The role is full-time with office-hour timings, focusing on resolving IT issues, installing and configuring systems, and ensuring deployments are ready. Documentation, ticketing, and general IT tasks are part of the responsibilities.

The position emphasizes prompt issue resolution and maintaining reliable IT infrastructure within an office environment in Shah Alam.

Qualifications

• Experience handling IT support tickets and incidents.
• Familiarity with service desk processes and documentation.
• Good communication and problem-solving skills.

Responsibilities

• Respond promptly to service issues via the ticket system.
• Install, configure and maintain computer systems and apps.
• Ensure hardware and software are ready for deployment.
• Maintain proper documentation of IT activities.
• Handle other IT related tasks as required.

Skills

ServiceNow

IT Support

Ticketing System

Job description

itjobsmalaysia is seeking an IT Support Engineer based in Shah Alam. The role is full-time with office-hour timings, focusing on resolving IT issues, installing and configuring systems, and ensuring deployments are ready. Documentation, ticketing, and general IT tasks are part of the responsibilities.

The position emphasizes prompt issue resolution and maintaining reliable IT infrastructure within an office environment in Shah Alam.