IT Support Engineer: Incident Response & Remote/On-site

Private Advertiser; Kampung Tanjung Langsat; On-site; MYR 42,000 - 65,000; Full time

Job summary

Private Advertiser in Malaysia requires an IT support professional to monitor vulnerabilities, deploy patches, respond to incidents, and provide both remote and on-site assistance. The role includes managing IT tickets and assisting with network installation and troubleshooting.

The candidate should be proficient with Windows operating systems, Microsoft Office, and familiar with manage ing AD domain and Microsoft Azure accounts, while maintaining high standards of documentation and customer

Qualifications

• Experience with IT incident response and patch management.
• On-site and remote support experience.
• Network maintenance experience.
• Proficient in Windows and Office applications.

Responsibilities

• Monitor system vulnerabilities and patch deployment.
• Respond to incidents, restore services promptly, provide remote & on-site support.
• Manage IT ticket creation & closure.
• Assist with network installation and troubleshooting.
• Maintain user accounts in AD/Microsoft Azure and provide user training.

Skills

Strong troubleshooting

Customer service

Documentation

English proficiency

Tools

Active Directory

Microsoft Azure

Windows OS

Office Suite

Job description

Private Advertiser in Malaysia requires an IT support professional to monitor vulnerabilities, deploy patches, respond to incidents, and provide both remote and on-site assistance. The role includes managing IT tickets and assisting with network installation and troubleshooting.

The candidate should be proficient with Windows operating systems, Microsoft Office, and familiar with manage ing AD domain and Microsoft Azure accounts, while maintaining high standards of documentation and customer