IT Support

CWIS Systems Sdn Bhd; Subang Jaya; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

KWSP

SOCSO

Medical claim included

Labour law compliant leave

Job summary

CWIS Systems Sdn Bhd in Malaysia is seeking an ICT user support technician to assist staff with software, hardware, networks and Internet issues. You will diagnose problems, install and maintain systems, and provide clear guidance.

The ideal candidate holds a degree or higher in a relevant field, is a fast learner, communicates well in Bahasa Malaysia and English, and can work under pressure to meet targets. Experience with IT operations and independent problem solving is valued.

Qualifications

• Degree or higher qualification in any relevant field.
• Aggressive and fast learner.
• Good attitude and responsible character.
• Business-minded with entrepreneurship skill.
• Good written and verbal communication skills.
• Target oriented and ability to work under pressure to meet targets.
• Computer literate and numerate.
• Exhibit strong negotiation and problem solving skills.
• Independent with persuasive interpersonal skills and results driven.
• Fluent in Bahasa Malaysia and English

Responsibilities

• ICT user support technician provides technical assistance to users via direct or remote channels (phone, email, etc.), diagnosing and resolving software, hardware, network, database and Internet issues.
• Diagnose and resolve problems with deployment, installation and maintenance of systems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Install and perform minor repairs to hardware, software or peripherals.
• Oversee daily performance of communications and computer systems.
• Set up equipment for employee use and install cables, OS or software.
• Maintain records of daily data transmission, problems and remedial actions.
• Replicate technical problems and research solutions from guides and manuals.
• Assist applications programmers, systems developers and other ICT professionals in testing ICT products and services.

Skills

Aggressive learner

Fast learner

Good attitude

Responsible character

Business-minded

Written and verbal communication

Target driven

Computer literate

Numerate

Fluent Bahasa Malaysia & English

Education

Degree or higher in relevant field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Degree or higher academic qualitifications in any relevant fields.

Aggressive and fast learner.

Good attitude and responsible character.

Business-minded with entrepreneurship skill.

Good written and verbal communication skills.

Target oriented and ability to work under pressure to meet targets.

Computer literate and numerate.

Exhibit strong negotiation and problem solving skills.

Independent with persuasive interpersonal skills and results driven.

Fluent in Bahasa Malaysia and English

Requirement

• Degree or higher academic qualitifications in any relevant fields.

• Aggressive and fast learner.

• Good attitude and responsible character.

• Business-minded with entrepreneurship skill.

• Good written and verbal communication skills.

• Target oriented and ability to work under pressure to meet targets.

• Computer literate and numerate.

• Exhibit strong negotiation and problem solving skills.

• Independent with persuasive interpersonal skills and results driven.

• Fluent in Bahasa Malaysia and English

Responsibility

• Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.

• Tasks include –

• Entering commands and observing system functioning to verify correct operations and detect errors

• Installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications

• Overseeing the daily performance of communications and computer systems;

• Setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software;

• Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities;

• Emulating or reproducing technical problems encountered by users;

• Consulting user guides, technical manuals and other documents to research and implement solutions;

• Assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.

Benefits

• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law