IT Support

Infinity Consulting Technology Sdn Bhd; Subang Jaya; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Company Insurance

Company Trip

Fitness Allowance

Miscellaneous Allowance

Job summary

Infinity Consulting Technology Sdn Bhd (ICT) hires for junior IT/Network/DB Admin roles in Malaysia, offering backup and monitoring support with 24/7 shift duties. Fresh graduates are welcome, with preference for candidates having IT knowledge and strong troubleshooting abilities.

The company focuses on cloud disaster recovery services and operates from Subang Jaya, Malaysia, with opportunities to engage in on-site backup administration and customer support.

Qualifications

• Diploma or Bachelor's degree in CS/IT or Engineering or equivalent
• Fresh graduates encouraged to apply; relevant experience is a plus
• Strong interpersonal, responsible, independent and able to prioritise in a dynamic environment
• Strong technical, analytical and troubleshooting skills
• Knowledge of virtualization, cloud backup, Linux, TCP/IP and firewall is an advantage
• Experience in 24/7 operation and willing to work 24/7 shift
• Preferably Junior Executives in IT/Network/DB Admin or Helpdesk roles
• Required languages: Bahasa Malaysia, English

Responsibilities

• Monitor backup solution and provide daily operational support per defined policies
• Monitor backup jobs, perform restores, troubleshoot failures and initiate corrective actions
• Handle incoming calls or emails from customers for technical requests
• Log tickets and manage failed jobs in the ticketing system
• Prepare daily and monthly backup status reports
• Document solutions and publish technical documents
• On-site health checks or troubleshoot technical issues
• Understand and meet the SLA requirements

Skills

Technical skills

Analytical skills

Troubleshooting

Education

Diploma/Bachelor in CS/IT or Engineering

Diploma or equivalent

Tools

Virtualization platform

Linux

Cloud Backup

TCP/IP

Firewall

Job description

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent

Fresh graduates are encourage to apply. Relevant working experience will be an advantage.

Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment

Strong technical, analytical and troubleshooting skills

Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages

Experience in 24/7 operational environment and willing to work on 24/7 shift

Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent

Required language(s): Bahasa Malaysia, English

Tasks & responsibilities

To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures

Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action

Handling incoming calls or email from customer for technical request/support

Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues

Prepared daily and monthly backup status report on a regular/periodic basis

Documentation of solution and publication of technical documents

On-site perform annual health check or troubleshooting the technical issues

Understand the SLA and able to meet

Fitness Allowance

Miscellaneous Allowance

Company Insurance

Company Trip

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Infinity Consulting Technology Sdn Bhd (ICT) was established in 2005 and began specialising in Cloud Disaster Recovery Services Malaysia in 2009.

Aegis was formed in 2009 with the mission to spearhead the Cloud Backup and Cloud Disaster Recovery (CDR) service in Malaysia. With more than a decade of Cloud Disaster Recovery experience, Aegis’ focus is on delivering CDR service, thus making Aegis the veterans of today’s Cloud Backup & Disaster Recovery provider in Malaysia with its headquarters located in Subang Jaya.

Infinity Consulting Technology Sdn Bhd (ICT) was established in 2005 and began specialising in Cloud Disaster Recovery Services Malaysia in 2009.

Aegis was formed in 2009 with the mission to spearhead the Cloud Backup and Cloud Disaster Recovery (CDR) service in Malaysia. With more than a decade of Cloud Disaster Recovery experience, Aegis’ focus is on delivering CDR service, thus making Aegis the veterans of today’s Cloud Backup & Disaster Recovery provider in Malaysia with its headquarters located in Subang Jaya.