IT Helpdesk Engineer (24/7 Shift)

RAHTECH GLOBAL SDN. BHD.; Kuala Lumpur; Hybrid; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Performance incentives

Training opportunities

Career progression

Hands-on learning

Job summary

RAHTECH GLOBAL SDN BHD is looking for a passionate IT Helpdesk Engineer to join our 24/7 operations team in Malaysia. You will provide remote and occasional on-site IT support, troubleshoot issues, and ensure a smooth IT experience for our customers.

Ideal candidates have 2+ years IT support experience, basic knowledge of Windows, Microsoft 365, and networking, and are comfortable with rotating shifts including nights and weekends. Structured training and career growth opportunities are provided.

Qualifications

• At least 2 years of working experience in IT support.
• Diploma or degree in IT or related field.
• CCNA certification preferred.
• Hands-on experience with Windows, Microsoft 365, and networking.
• Willingness to rotate 24/7 shifts.
• Interest in IT and networking and problem solving.

Responsibilities

• Provide IT support (remote and on-site).
• Troubleshoot hardware, software, and basic network issues.
• Handle incidents and service requests via ticketing system.
• Monitor systems and ensure timely escalation.
• Support user account management and basic admin tasks.

Skills

Troubleshooting

IT support

Windows

Microsoft 365

Networking

Education

Diploma/Degree in IT or related field

CCNA certification

Tools

Firewalls

Wi-Fi networks

Cloud Computing

Cybersecurity basics

Job description

We are an IT solutions provider specialising in infrastructure, cybersecurity, and managed services. Our team supports businesses across the region with reliable IT operations and continuous system monitoring.

Role Overview

Kickstart or grow your career in IT support!
We are looking for a passionate IT Helpdesk Engineer to join our 24/7 operations team, providing support, troubleshooting, and ensuring smooth IT experience for our customers.

What You’ll Do

Provide IT support (remote and occasional on-site)

Troubleshoot hardware, software, and basic network issues

Handle incidents and service requests via ticketing system

Monitor systems and ensure timely escalation

Support user account management and basic admin tasks

What We Offer

Performance incentives

Exposure to real-world IT environments and systems

Structured training and hands‑on learning opportunities

Career progression into senior support / infrastructure roles

What We’re Looking For

Diploma/Degree in IT or related field

1-3 years IT support / helpdesk experience (fresh grads with internship experience welcome)

Basic knowledge of Windows, Microsoft 365, or networking

Willingness to learn and work in a fast-paced environment

Comfortable with rotating 24/7 shifts

Who Will Enjoy This Role

Candidates who enjoy troubleshooting and solving problems

Individuals looking to build hands‑on IT experience quickly

Those open to learning and growing in IT infrastructure and support

This role requires rotating shifts (including nights, weekends, and public holidays) as part of 24/7 support operations.

Start or grow your IT career with real hands‑on experience in a 24/7 support environment. Training + career growth provided.

Job Requirements:

At least 2 Year(s) of working experience in the related field is required for this position.

Preferably Executive specialized in IT/Computer - Network/System/Admin or equivalent.

Have interests in IT and networking and is curious of 'What caused the problem"

Must be hands‑on experience in products including firewalls, Wi-Fi and network appliances

Some understanding of Cloud Computing, Cybersecurity

CCNA certification preferred

Computer Software & Networking 11-50 employees

RAHTECH GLOBAL SDN BHD is an IT System Integration company based in Malaysia and Singapore. We are focused on providing Reliable, Accessible and High Availability IT solutions to our clients. Our solutions are unique and integrated from proven technologies to add value to our clients’ work productivity.

We offer a great, enjoyable and fruitful work environment for our employees. We believe in training and growing the right attitude personnel for the job.

RAHTECH GLOBAL SDN BHD is an IT System Integration company based in Malaysia and Singapore. We are focused on providing Reliable, Accessible and High Availability IT solutions to our clients. Our solutions are unique and integrated from proven technologies to add value to our clients’ work productivity.

We offer a great, enjoyable and fruitful work environment for our employees. We believe in training and growing the right attitude personnel for the job.

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