IT Support

YFS Concept Store; Kulai; On-site; MYR 35,000 - 60,000; Full time

Job summary

YFS Concept Store in Malaysia is seeking an IT Support Specialist to provide 1st level POS and IT hardware/software support for HQ and outlets.

You will install, configure, update and troubleshoot computer hardware, software and peripherals; maintain the information system including PC hardware, OS, servers, CCTV, IP phones, antivirus, email, firewall, networking and databases; assist with evaluating new hardware/software for executive management.

Qualifications

• Professional certificate or diploma in Information Technology or equivalent.
• Ability to work independently.
• Willing to work on Saturdays and Sundays if required.

Responsibilities

• Provide 1st level POS and IT hardware/software support to HQ/outlet users.
• Install, configure, update and troubleshoot computer hardware, software and peripherals.
• Maintain and support IT systems: PC hardware, OS, servers, CCTV, IP phones, antivirus, email, firewall, networking and databases.
• Research, test and evaluate new hardware and software for management.
• Provide constructive feedback to improve workflows.
• Standby and on-call to address IT issues after hours.
• Maintain good housekeeping for IT hardware and utilization.

Skills

IT support

POS support

Independence

Education

Professional Certificate or Diploma in Information Technology

Tools

CCTV

IP Phone

Antivirus

Email System

Firewall

Networking

Database

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To provide 1st level POS and IT hardware/ software support to HQ/ outlet users

Install, Configuration, updating, troubleshooting for the computer hardware, software and any other peripheral equipment issues

Maintain and provide ongoing support for the information system: PC hardware, operation system, server backup, CCTV, IP Phone, antivirus, email, firewall, networking and database to ensure systems are operating efficiently

Learn and assist with researching, testing, evaluation new hardware and software for executive management

Constantly providing constructive feedback to superiors when identifying issues with the objective to improve or enhance existing workflows

To standby and on call to attend IT technical issue after user and internal staff

To maintain good housekeeping for all IT hardware and utilization

Other responsibilities as assigned by superior from time to time

Requirements

• Candidate must possess at least a Professional Certificate or Diploma or equivalent in Information Technology
• Able to work independently
• Able to work independently
• Support on Saturday and Sunday if necessary