IT Operations Lead — Windows Server, VM & Plant IT

Food Excellence Specialist Sdn Bhd; Johor Bahru; On-site; MYR 42,000 - 72,000; Full time

Job summary

Food Excellence Specialist Sdn Bhd is seeking an IT Support Lead in Johor Bahru to oversee end-user support and IT operations. You will supervise staff, allocate tasks, and ensure system uptime while coordinating procurement of IT hardware, software and services.

The role requires a Diploma/Degree in IT or CS, with at least 3 years in IT and 2 years in a similar role, plus strong knowledge of Windows Server, VMs, and Microsoft 365.

Qualifications

• Diploma or Degree in IT, CS or related field.
• Minimum 3 years of IT working experience.
• Minimum 2 years in a similar position.

Responsibilities

• Provide end-user support and troubleshoot IT hardware, software and system issues.
• Lead and supervise IT support staff, including work allocation and daily task monitoring.
• Maintain company data, systems and IT security while ensuring minimum system downtime.
• Liaise with vendors and suppliers and coordinate procurement of IT hardware, software and services.
• Perform updates, maintenance, backup, housekeeping and troubleshooting for Windows Servers and Virtual Machines.
• Set up and maintain desktop PCs, laptops, printers and other IT equipment.
• Manage and maintain internet connectivity, network devices and firewalls.
• Administer user accounts, file services and network access rights.
• Maintain IT asset records and monitor asset movement and assignment.
• Monitor and maintain software licences and IT documentation.
• Assist in IT projects, system implementation, reporting and other IT administrative tasks.
• Support Food Safety Management System requirements, including HACCP, GMP, FSSC 22000, BRC, IFS and HALAL.

Skills

IT troubleshooting

Team leadership

End-user support

Vendor liaison

Education

Diploma or Degree in Information Technology or Computer Science

Tools

Windows Server

Virtual Machines

Microsoft 365

Firewalls

Job description

Food Excellence Specialist Sdn Bhd is seeking an IT Support Lead in Johor Bahru to oversee end-user support and IT operations. You will supervise staff, allocate tasks, and ensure system uptime while coordinating procurement of IT hardware, software and services.

The role requires a Diploma/Degree in IT or CS, with at least 3 years in IT and 2 years in a similar role, plus strong knowledge of Windows Server, VMs, and Microsoft 365.