IT Operations Lead: Infrastructure & Security Excellence

MR DIY Malaysia; Seri Kembangan; On-site; MYR 180,000 - 260,000; Full time

Job summary

MR D.I.Y. Malaysia is seeking an experienced IT Operations Manager to support day-to-day management of IT infrastructure, networks, systems, service desk operations, and technical support across the organisation in Malaysia.

The role ensures stable, secure, and available IT services while coordinating internal IT teams, vendors, and business users. You will contribute to infrastructure projects, cybersecurity controls, audit compliance, incident management, disaster recovery, and continuous

Qualifications

• Bachelor's degree in IT or related field.
• 5-8 years in IT infrastructure and operations.
• Experience supervising an IT team.
• Experience across multi-site operations preferred.

Responsibilities

• Oversee IT operations and service management across sites.
• Manage servers, networks, storage, and cloud services.
• Coordinate incident resolution and SLA adherence.
• Lead maintenance planning and preventive actions.
• Ensure security controls, backups, and DR readiness.
• Report on incidents and operational performance.
• Coordinate vendor engagements and project delivery.

Skills

IT Operations

Team Leadership

Vendor Coordination

Cybersecurity

Education

Bachelor's degree

Tools

Active Directory

Hyper-V

SQL Server

Job description

MR D.I.Y. Malaysia is seeking an experienced IT Operations Manager to support day-to-day management of IT infrastructure, networks, systems, service desk operations, and technical support across the organisation in Malaysia.

The role ensures stable, secure, and available IT services while coordinating internal IT teams, vendors, and business users. You will contribute to infrastructure projects, cybersecurity controls, audit compliance, incident management, disaster recovery, and continuous