IT Operations Lead: Incident Commander & Tech Mentor
Randstad Malaysia
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Job summary
Randstad Malaysia in Johor Bahru is seeking an experienced IT Operations Engineer to lead advanced troubleshooting and incident resolution for complex data-centre infrastructure. You will perform root-cause analysis, manage hardware migrations, and coordinate cloud and vendor engagements to ensure high-availability services.
As a technical authority, you will mentor IT Operations Engineers, share knowledge through sessions, review operational records to spot risks, and help drive process
Qualifications
- Deep Infrastructure Expertise: strong track record in IT infrastructure operations and advanced multi-layer troubleshooting.
- Cloud & Vendor Coordination: experience with hybrid cloud platforms and external partners.
- Hardware & Migration Proficiency: hands-on with hardware replacement, migrations and change execution.
- Analytical Problem-Solving: ability to diagnose complex incidents and write technical reports.
- Leadership & Availability: mentor teammates and step up during emergencies.
Responsibilities
- Advanced Troubleshooting: lead hands-on technical support and incident resolution for complex IT infrastructure.
- Root-Cause Analysis: analyze recurring incidents and prepare actionable recommendations.
- Hardware & Change Management: support hardware configurations, replacements, migrations, and maintenance.
- Cloud & Vendor Liaison: coordinate escalations with Cloud engineering teams and external suppliers.
- Operational Excellence: review records to spot risks and drive process improvements.
Skills
Education
Job description
Randstad Malaysia in Johor Bahru is seeking an experienced IT Operations Engineer to lead advanced troubleshooting and incident resolution for complex data-centre infrastructure. You will perform root-cause analysis, manage hardware migrations, and coordinate cloud and vendor engagements to ensure high-availability services.
As a technical authority, you will mentor IT Operations Engineers, share knowledge through sessions, review operational records to spot risks, and help drive process
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