IT Operations Associate (Lead)

Lazada; Kuala Lumpur; Presencial; MYR 90.000 - 150.000; Jornada completa

Descripción de la vacante

Lazada in Malaysia is seeking an IT Service Desk and Operations Lead to drive operational excellence across corporate and logistics facilities. This is a hands-on leadership role requiring active technical involvement in system troubleshooting, infrastructure upgrades, and team mentorship.

The candidate will balance strategic oversight with direct execution—leading a high-performing IT team while resolving complex issues, managing critical projects and ensuring seamless technology support for

Formación

• Bachelor's degree in IT, CS, or related field.
• 2-4 years in IT operations, including 1+ years leading teams.
• Proven expertise in ITSM, IT project management, and multi-site operations.
• Professional English proficiency (written/spoken).
• Willingness to travel between sites.

Responsabilidades

• Oversee IT asset lifecycle and multi-site infrastructure, ensuring inventory accuracy and compliance.
• Lead, mentor, and develop an IT support team to exceed SLAs and CSAT targets.
• Manage IT projects from planning to execution and provide technical oversight for corporate events.
• Identify automation opportunities to enhance workflows and user experience.

Conocimientos

ITSM

IT project management

Multi-site operations

Team leadership

English proficiency

Educación

Bachelor's Degree in IT/ CS or related field

Descripción del empleo

As the IT Service Desk and Operations Lead, the candidate will drive internal IT operational excellence across corporate and logistics facilities. This is a hands-on leadership role requiring active technical involvement in system troubleshooting, infrastructure upgrades, and team mentorship. The candidate will balance strategic oversight with direct execution—leading a high-performing IT team while resolving complex issues, managing critical projects and ensuring seamless technology support for employees based in Malaysia.

Key Responsibilities:

1. IT Asset & Infrastructure Management - Oversee the full IT asset lifecycle (ITALM), ensuring accurate inventory and compliance. - Manage multi-site IT infrastructure, optimizing support for corporate offices and logistics facilities.

2. Team Leadership & Service Delivery - Lead, mentor, and develop an IT support team to exceed SLAs and CSAT targets. - Implement ITSM/ITIL best practices for helpdesk operations and issue resolution.

3. Project & Event Leadership - Manage IT projects (e.g., system rollouts, office relocations) from planning to execution. - Provide technical oversight for corporate events, including A/V setup and executive support.

4. Process Improvement - Identify automation opportunities to enhance workflows and end-user experience. - Evaluate emerging technologies to boost productivity and security.

Job Requirements

• Bachelor's Degree in IT, Computer Science, or related field.
• 2-4 years in IT operations, including 1+ years leading teams.
• Proven expertise in ITSM, IT project management, and multi-site operations.
• Professional English proficiency (written/spoken).
• Willingness to travel between sites.

Good to Have (Preferred):

• Experience with HR/staffing agency collaboration.