IT Operations Engineer - Optimize & Secure IT Infrastructure

Western Digital; Pasir Gudang; On-site; MYR 42,000 - 66,000; Full time

Job summary

Western Digital is seeking a Professional 1, Information Technology to maintain and optimize IT infrastructure at our Malaysia site. The role focuses on desktop, laptop, printer, and user support operations with a strong emphasis on SLA adherence and incident management.

You will collaborate with global teams to ensure secure, reliable, and scalable IT services while contributing to site projects and continuous process improvements.

Qualifications

• Familiarity with ITIL and IT service management concepts is a plus.
• Strong problem-solving, analytical, and communication skills.
• Knowledge or interest in AI, data analytics, and machine learning is beneficial.

Responsibilities

• Oversee and maintain mission-critical IT operations for desktop, laptop, printer, and user support systems at the designated site.
• Ensure SLAs are met by providing expeditious incident resolution and service request fulfilment.
• Implement and uphold IT Incident Management protocols, including timely escalation of critical issues.
• Monitor and report IT service performance metrics to ensure system functionality.
• Administer IT security solutions and patch management systems to ensure compliance.
• Collaborate with Global Network and Global Server teams for integrated infrastructure projects.
• Contribute to reliability, security, and performance enhancements of IT systems.
• Participate in site IT projects with planning, execution, and progress tracking.
• Drive process improvements to elevate service delivery and reduce complexity.

Skills

ITIL familiarity

Problem-solving

Communication

AI/Data analytics interest

Education

Bachelor's Degree in Information Technology or Computer Science

1 year IT Operation experience

Job description

Western Digital is seeking a Professional 1, Information Technology to maintain and optimize IT infrastructure at our Malaysia site. The role focuses on desktop, laptop, printer, and user support operations with a strong emphasis on SLA adherence and incident management.

You will collaborate with global teams to ensure secure, reliable, and scalable IT services while contributing to site projects and continuous process improvements.