IT Support Technician II — Hands-On Systems & User Help

Western Digital; Bayan Lepas; On-site; MYR 33,000 - 56,000; Full time

Job summary

Western Digital in Penang, Bayan Lepas, is seeking an IT Support Technician to manage the full lifecycle of computer infrastructure. You will install and configure hardware, software, systems, networks, and peripherals, and provide responsive end-user support via phone and on-site visits.

The role emphasizes proactive system monitoring, quick issue resolution, and hands-on repair of IT equipment. Diploma holder with 1–2 years' experience in IT/PC hardware or related fields is preferred, with

Qualifications

• Diploma in Computer Science/Information Technology or related field.
• Good knowledge of IT hardware and software troubleshooting.
• Willingness to learn and support manufacturing IT environments.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and peripherals.
• Monitor and maintain computer systems and networks.
• Respond promptly to service issues and requests.
• Provide technical support for computing scope by phone or on-site.

Skills

IT troubleshooting

Technical support

End-user support

Education

Diploma in IT/CS/Engineering

Job description

Western Digital in Penang, Bayan Lepas, is seeking an IT Support Technician to manage the full lifecycle of computer infrastructure. You will install and configure hardware, software, systems, networks, and peripherals, and provide responsive end-user support via phone and on-site visits.

The role emphasizes proactive system monitoring, quick issue resolution, and hands-on repair of IT equipment. Diploma holder with 1–2 years' experience in IT/PC hardware or related fields is preferred, with