IT Support Technician: Hardware, Networks & End-User Help

Western Digital Corporation; Malaysia; Hybrid; MYR 39,000 - 61,000; Full time

Job summary

Western Digital Corporation in Malaysia is seeking an IT Support professional to manage the lifecycle of our computer infrastructure. The role involves installing hardware/software, configuring systems, and providing responsive end-user support both remotely and on-site.

The position focuses on proactive system management, with duties spanning installation, monitoring, maintenance, and issue resolution to ensure smooth IT operations within a manufacturing environment.

Qualifications

• Diploma in relevant IT/Computer Science/Engineering field required.
• 1-2 years working experience in IT/related field preferred.
• Entry-level candidates are welcome; those with manufacturing experience have an added advantage.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers and peripherals.
• Monitor and maintain computer systems and networks.
• Respond promptly to service issues and requests.
• Provide technical support for computing scope by phone or in-person.
• Repair and replace computer hardware as necessary.

Skills

IT troubleshooting

Education

Diploma in Computer Science/IT/Engineering

Tools

Computer hardware

Job description

Western Digital Corporation in Malaysia is seeking an IT Support professional to manage the lifecycle of our computer infrastructure. The role involves installing hardware/software, configuring systems, and providing responsive end-user support both remotely and on-site.

The position focuses on proactive system management, with duties spanning installation, monitoring, maintenance, and issue resolution to ensure smooth IT operations within a manufacturing environment.