Senior IT Operations & Delivery Engineer

Bursa Malaysia Berhad

Kuala Lumpur

On-site

MYR 90,000 - 140,000

Full time

7 days ago

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Job summary

Bursa Malaysia Berhad is seeking a Senior Executive, Support & Delivery Engineer (IT Operations) to join our IT Operations team in Kuala Lumpur. You will monitor, maintain, and optimise critical IT infrastructure, lead incident resolution, and mentor junior staff to ensure reliable service delivery.

The role requires a Bachelor's degree in IT/CS and 5–7 years' experience in IT operations, with strong Windows/Linux knowledge and ITIL familiarity.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related discipline, or equivalent professional experience.
Minimum 5–7 years of experience in IT operations, systems administration, or similar technical support role.
Proven experience managing IT infrastructure including servers, storage, and network components.
Strong knowledge of Windows and Linux operating systems in enterprise environments.
Experience with IT service management frameworks such as ITIL.

Responsibilities

Monitor and maintain IT infrastructure systems, ensuring optimal performance, availability, and security across all critical platforms.
Design, implement, and optimise IT operations processes and procedures to enhance service delivery and reduce downtime.
Provide technical leadership and support to junior IT operations staff, including mentoring, training, and performance management.
Manage incident response and resolution, escalating complex technical issues appropriately and ensuring timely remediation.
Oversee system patches, updates, and maintenance activities whilst minimising business disruption.
Document and maintain detailed records of IT infrastructure configurations, changes, and operational procedures.
Collaborate with other IT teams including network administration, database management, and security to ensure integrated solutions.
Conduct capacity planning and performance analysis to identify opportunities for infrastructure improvement.
Develop and maintain disaster recovery and business continuity plans relevant to IT operations.
Participate in IT governance activities and ensure compliance with organisational policies and regulatory requirements.