IT Operations Engineer — Incident, SLA & Reliability

Western Digital Capital; Pasir Gudang; On-site; MYR 30,000 - 50,000; Full time

Job summary

Western Digital Capital is seeking a Professional 1 in Information Technology to maintain and optimize IT infrastructure and operations.
This critical role includes overseeing mission-critical IT operations, adhering to SLAs, and contributing to process improvements.

The ideal candidate will have a Bachelor's degree in Information Technology and at least one year of relevant experience. Preferred skills in AI and Data Analytics are a plus, with opportunities for growth in a diverse environment.

Qualifications

• At least 1 year of experience in the IT Operation field.
• Familiarity with IT service management concepts (e.g., ITIL) is a plus.
• Eagerness to learn, innovate, and grow in a global IT environment.

Responsibilities

• Oversee and maintain mission-critical IT operations.
• Ensure strict adherence to IT Service Level Agreements (SLAs).
• Conduct comprehensive monitoring and reporting of IT service performance metrics.
• Administer IT Security solutions and Patch Management systems.
• Contribute to process improvement initiatives and innovative IT solutions.

Skills

Problem-solving

Analytical skills

Communication

Knowledge in AI

Knowledge in Data Analytics

Knowledge in Machine Learning

Education

Bachelor’s Degree in Information Technology, Computer Science, or related field

Job description

Western Digital Capital is seeking a Professional 1 in Information Technology to maintain and optimize IT infrastructure and operations.
This critical role includes overseeing mission-critical IT operations, adhering to SLAs, and contributing to process improvements.

The ideal candidate will have a Bachelor's degree in Information Technology and at least one year of relevant experience. Preferred skills in AI and Data Analytics are a plus, with opportunities for growth in a diverse environment.