IT Infrastructure Support Specialist (Senior & Junior positions available)

Mestari Adjusters Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 72,000; Full time

Job summary

Mestari Adjusters Sdn Bhd is seeking an IT Infrastructure Support professional to join our IT team in Kuala Lumpur. You will provide technical assistance for PC/laptop hardware, software, and network issues, ensuring smooth operation of our IT systems across offices.

The role includes server management and network focus at senior levels, desktop support for junior levels, travel to branch offices, and occasional after-hours work.

Qualifications

• Diploma or equivalent in Information Technology, Computer Science, or related field.
• Basic knowledge of PC/laptop hardware, software, and networking; senior level has server, hypervisor, firewall focus.
• Strong problem-solving and willingness to learn.
• Excellent communication and customer service skills.
• Valid driving license and access to a car for occasional travel.
• Flexibility to work outside normal hours for urgent IT support.

Responsibilities

• Provide technical support for PC/laptop hardware and software issues (Junior).
• Manage and maintain server infrastructure, including hypervisor servers (Senior).
• Configure, manage, and troubleshoot firewalls and network-related problems (Senior/General).
• Assist with setup, configuration, and maintenance of IT equipment.
• Support branch offices by traveling to their locations as needed.
• Handle ad-hoc IT tasks and projects as assigned by the IT Manager.
• Document and track support requests using our ticketing system.
• Ensure timely resolution of issues to minimize downtime.
• Collaborate with the IT team to improve systems and processes.

Skills

Technical support

PC & laptop hardware

Networking concepts

Troubleshooting

Communication skills

Customer service

Driving license

Education

Diploma or equivalent in IT/CS

Tools

Ticketing system

Active Directory

Windows OS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About Us: We are seeking motivated IT professionals to join our IT team. We pride ourselves on delivering exceptional support to our employees and ensuring smooth operations across all our offices. If you are passionate about technology, enjoy problem-solving, and are eager to grow your IT career, we want to hear from you!

Job Description: As an IT professional at Mestari Adjusters, you will play a key role in providing technical support to our employees and ensuring the smooth operation of our IT systems. You will troubleshoot and resolve hardware, software, and network issues, while also assisting with ad-hoc tasks as needed. This role requires occasional travel to branch offices, so a valid driving license and access to a car are essential. Due to the nature of the job as IT Infrastructure Support, you will be required to return to the office outside of regular working hours on a scheduled or ad-hoc basis as needed.

Role Focus Areas:

Senior Level: Primarily focus on server administration, hypervisor server management, firewall setup, and network infrastructure.

Junior Level: Primarily focus on desktop support and network maintenance.

Responsibilities:

Provide technical support for PC/laptop hardware and software issues (Junior).

Manage and maintain server infrastructure, including hypervisor servers (Senior).

Configure, manage, and troubleshoot firewalls and network-related problems (Senior/General).

Assist with the setup, configuration, and maintenance of IT equipment.

Support branch offices by traveling to their locations as needed.

Handle ad-hoc IT tasks and projects as assigned by the IT Manager.

Document and track support requests using our ticketing system.

Ensure timely resolution of issues to minimize downtime.

Collaborate with the IT team to improve systems and processes.

Requirements:

Diploma or equivalent in Information Technology, Computer Science, or a related field.

Basic knowledge of PC/laptop hardware, software, and networking (Junior); strong background in server management, hypervisors, firewall configuration, and networking (Senior).

Strong problem-solving skills and a willingness to learn.

Excellent communication and customer service skills.

Valid driving license and access to a car (required for occasional travel).

Flexibility to work outside normal hours on a scheduled or ad-hoc basis for urgent IT support.

Ability to work independently and as part of a team.

Willingness to take on ad-hoc tasks and support branch offices as needed.

Preferred Qualifications:

Prior experience in IT support or a related role (relevant experience scaling with seniority).

Familiarity with Windows OS, Microsoft Office, and basic networking concepts.

Basic understanding of Active Directory and user account management.