Shift Remote Hands Engineer

JLL; Johor; On-site; MYR 39,000 - 61,000; Full time

Job summary

JLL in Malaysia is seeking a Data Center Support specialist to monitor tickets from the portal or email and respond within SLA, while providing phone and email support to clients. You will perform power verification, hardware fixes, rack installation, cabling, CCTV maintenance, inventory updates, and collaborate with vendors.

The role requires a Diploma/Degree in IT and at least 1 year of data center experience, with strong English, analytical thinking, a positive attitude, and a willingness to

Qualifications

• Diploma/degree in IT field with 3 years' experience.
• At least 1 year in a Data Center or NOC environment.
• Strong verbal and written English communication.
• Analytical and customer-facing skills.
• Positive attitude and willingness to learn.
• Physically fit and able to work 12-hour rotating shifts.

Responsibilities

• Monitor incoming tickets from portal or email and respond per SLA.
• Provide support to clients/users by phone or email.
• Perform power verification and break-fix (e.g., replace HDD, RAM).
• Install new racks and mount equipment onto racks.
• Perform cable patching and site surveys.
• Plan and execute cabling, cross connects testing and labeling.
• Monitor CCTV and manage tape rotation.
• Update and track inventory and reports.
• Collaborate with vendors to resolve issues or install equipment.
• Liaise with customers for activity updates.
• Escalate issues and coordinate with experts.
• Assist project team on projects when needed.
• Coordinate dissemination of information and handover of duties.
• Perform basic network troubleshooting.
• Receive/Send equipment for customers.
• Prepare monthly reports for customers and internal use.

Skills

Customer interaction

Analytical

Strong communication

Data center operations

Shift work

Willingness to learn

Education

Diploma/Degree in IT field

3 years working experience

Job description

• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
• Provide support to clients / users over phone or via email
• Perform power verification and break-fix. e.g. Change Hard disk, RAM etc.
• Installing of new racks and mounting of equipment onto racks
• Perform cable patching (copper and fibre cables and site surveys)
• Plan and execute cabling, cross connects including testing and labelling.
• Perform Security CCTV monitoring and tape change based on tape rotation schedule
• Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
• Work with vendor to resolve technical issues or supply and install of equipment or cabling
• Liaison with customers to provide them with activity updates
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties
• Perform basic network troubleshooting
• Receive / Send equipment or items on behalf of customers
• Prepare monthly reports to be sent to customers and for internal use
• From time to time, you may be required to assist the project team on projects
• Qualifications and Ideal Experiences:
• Minimum Diploma/Degree in IT related field and with 3 years working experience
• At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations
• Must have experience in interacting with customers verbally and via written communication
• Must be analytical
• Good communication (both verbal and written English) skills are a must
• Must have positive attitude and willing to learn.
• This is a fast-paced environment and candidates need to have the passion for the work
• Candidates with working experience in a Data Centre environment will be an advantage
• Must be physically fit.
• Candidate must be willing to work on 12-hrs rotating shift