IT HELPDESK SUPPORT - MANDARIN SPEAKER

Getronics; Kuala Lumpur; On-site; MYR 45,000 - 76,000; Full time

Job summary

Getronics in Kuala Lumpur seeks an IT Helpdesk Support specialist to provide general helpdesk and installation support for hardware, software and mobile devices. You will diagnose issues, guide users through solutions, and manage tickets and IT asset records.

The role includes assisting in new IT solutions and projects, with emphasis on clear communication in both English and local languages as needed. Fluency in Mandarin and Cantonese is required.

Qualifications

• Working knowledge of various software, hardware, and applications.
• Good understanding of mobile devices and tech products.
• Knowledge of Windows and Mac OS X environments.
• Strong oral and written communication; able to translate user requirements clearly.
• Mandarin and Cantonese language proficiency required.

Responsibilities

• Provide general helpdesk support and installation support for hardware, software, mobile devices, and computers.
• Diagnose and troubleshoot technical issues including account setup.
• Walk users through solutions to resolve issues.
• Manage ticketing system.
• Manage and update IT asset records.
• Support the implementation of new solutions or applications.
• Assist in ad-hoc IT related projects.

Skills

Software knowledge

Mobile devices

Windows & Mac

Communication skills

Mandarin & Cantonese

Job description

• Provide general helpdesk support and installation support for hardware , software, mobile device, computer.
• Diagnose and troubleshoot technical issues including account set -up.
• Walk through with users to resolve their technical issues.
• Manage ticketing system
• Manage and update in IT asset records
• Support the implementation of new solutions or applications.
• Assist in ad-hoc IT related projects.

Requirement

• Working knowledge and expertise with a variety of software , hardware and applications.
• Good understanding of mobile devices and other tech products.
• Knowledge on both MS Windows and Mac OS X environments.
• Strong oral and written communication skills . Ability to translate end-users requirements. Ability to clear communicate, interpret, explain technical concept, to technical and non- technical users at various levels.
• Mandarin and Cantonese Language is a MUST.