IT Helpdesk & Desktop Support Engineer

Scicom MSC Berhad; Malacca City; On-site; MYR 30,466 - 36,493; Full time

Benefits offered by this job

Attractive Salary

Performance related bonus

Medical and hospitalization coverage

Job summary

A leading IT support company in Malacca is seeking a technical support specialist to provide day-to-day delivery and technical support for end-users. Responsibilities include diagnosing issues with desktop applications, printers, and network services. Candidates should have a degree in IT, strong communication skills, and the ability to work well in a team. An attractive salary of RM3,000 and performance bonuses are offered, along with medical coverage.

Qualifications

• Candidates must be able to communicate effectively in English.
• Strong attention to detail is required.
• Dynamic and result-oriented team player needed.

Responsibilities

• Provide technical support for end-users of desktop applications.
• Support Microsoft Windows and related devices.
• Troubleshoot computer and network issues.

Skills

Excellent oral and written communication skills

Excellent customer service skills

Ability to troubleshoot and resolve issues

Knowledge of IP networks, DNS, DHCP

Experience in remote customer support

Education

Diploma/Degree in IT related disciplines

Tools

Avaya VOIP hardware/software

Ticket-based systems

Windows server environment

Job description

A leading IT support company in Malacca is seeking a technical support specialist to provide day-to-day delivery and technical support for end-users. Responsibilities include diagnosing issues with desktop applications, printers, and network services. Candidates should have a degree in IT, strong communication skills, and the ability to work well in a team. An attractive salary of RM3,000 and performance bonuses are offered, along with medical coverage.