IT Governance & Compliance Analyst

Strato Solutions Sdn Bhd; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

Strato Solutions Sdn Bhd in Malaysia is seeking an IT Governance Analyst to support IT service performance monitoring, governance, compliance, and contractual oversight. You will analyse service delivery performance, assess operational processes, and assist audit readiness and governance reporting.

Responsibilities include monitoring SLA/KPI trends, strengthening governance through control reviews, supporting contractual monitoring, and conducting policy assessments to align with corporate

Qualifications

• Bachelor's Degree in IT, Computer Science, Information Systems, or a related discipline.
• 5–8 years of relevant experience in IT service management, governance, compliance, or performance monitoring.
• Experience in SLA/KPI monitoring and reporting.
• Knowledge of internal controls, audit processes, and risk management.
• Experience in contractual monitoring and service provider performance is a plus.
• Familiarity with company policies and governance requirements.
• Strong analytical, reporting, and stakeholder communication skills.

Responsibilities

• Monitor and analyse IT service performance trends to ensure SLA/KPI achievement.
• Strengthen IT governance and compliance oversight through regular control reviews.
• Support contractual monitoring to ensure alignment with terms and SLAs.
• Conduct policy and process assessments to ensure alignment with company policies.
• Support audit readiness and governance reporting with evidence management and leadership reports.

Skills

Analytical skills

Reporting skills

Documentation skills

Problem solving

Stakeholder management

Communication skills

Education

Bachelor's degree in IT / CS / IS

Job description

Strato Solutions Sdn Bhd in Malaysia is seeking an IT Governance Analyst to support IT service performance monitoring, governance, compliance, and contractual oversight. You will analyse service delivery performance, assess operational processes, and assist audit readiness and governance reporting.

Responsibilities include monitoring SLA/KPI trends, strengthening governance through control reviews, supporting contractual monitoring, and conducting policy assessments to align with corporate