IT Governance Analyst

Strato Solutions Sdn Bhd; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

Strato Solutions Sdn Bhd in Malaysia is seeking an IT Governance Analyst to support IT service performance monitoring, governance, compliance, and contractual oversight. You will analyse service delivery performance, assess operational processes, and assist audit readiness and governance reporting.

Responsibilities include monitoring SLA/KPI trends, strengthening governance through control reviews, supporting contractual monitoring, and conducting policy assessments to align with corporate

Qualifications

• Bachelor's Degree in IT, Computer Science, Information Systems, or a related discipline.
• 5–8 years of relevant experience in IT service management, governance, compliance, or performance monitoring.
• Experience in SLA/KPI monitoring and reporting.
• Knowledge of internal controls, audit processes, and risk management.
• Experience in contractual monitoring and service provider performance is a plus.
• Familiarity with company policies and governance requirements.
• Strong analytical, reporting, and stakeholder communication skills.

Responsibilities

• Monitor and analyse IT service performance trends to ensure SLA/KPI achievement.
• Strengthen IT governance and compliance oversight through regular control reviews.
• Support contractual monitoring to ensure alignment with terms and SLAs.
• Conduct policy and process assessments to ensure alignment with company policies.
• Support audit readiness and governance reporting with evidence management and leadership reports.

Skills

Analytical skills

Reporting skills

Documentation skills

Problem solving

Stakeholder management

Communication skills

Education

Bachelor's degree in IT / CS / IS

Job description

We are looking for an IT Governance Analyst to support IT service performance monitoring, governance, compliance, and contractual oversight. The role involves analysing service delivery performance, assessing operational processes, ensuring alignment with our client’s policies and contractual obligations, and supporting audit readiness and governance reporting.

Responsibilities

Monitor and analyse IT service performance trends to ensure achievement of agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identify service gaps, and provide actionable insights for continuous service improvement.

Strengthen IT governance and compliance oversight through regular control reviews, compliance monitoring, and adherence to internal policies, audit requirements, and relevant regulatory expectations.

Support internal contractual monitoring to ensure IT service delivery aligns with contractual terms, agreed service levels, renewal requirements, and risk mitigation commitments.

Conduct policy, process, and operational assessments to ensure alignment with company policies, identify improvement opportunities, and support effective policy implementation across relevant stakeholders.

Support audit readiness and governance reporting through evidence management, issue tracking, remediation monitoring, and timely preparation of management reports for leadership.

Requirements

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

5–8 years of relevant working experience in IT service management, IT governance, compliance, service performance monitoring, or operational support.

Experience in monitoring and analysing Service Level Agreement (SLA) and Key Performance Indicator (KPI) performance.

Knowledge of IT governance, compliance monitoring, internal controls, audit processes, and risk management.

Experience in contractual monitoring, service level management, or service provider performance monitoring is an advantage.

Familiarity with organisational policies, operational procedures, and governance requirements.

Strong analytical, reporting, documentation, and problem-solving skills.

Good communication and stakeholder management skills.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?

Strato Solutions Sdn Bhd is an MSC status Malaysian technology and business consulting with satellite offices in Jakarta and London.

As Industry 4.0 and Digital Economy enablers, our team consists of professional, highly specialized engineers and IT professionals who use the most advanced technologies to provide meaningful solutions to our clients.

Our business is to connect you to the people, technology and solutions that you need, moving forward. We focus on the verdant field of Oil and Gas, Energy, Utilities, Telecommunications and Public Sector.

Since its inception in 2013, Strato Solutions has successfully delivered works to its client in excess of RM230Mill in contract value. Strato Solutions has recorded strong and comprehensive performance track record with client profiles in both the Government and private sectors in Malaysia including major organizations such as TNB, PETRONAS, EPF, SIRIM, SAPURA OMV, JMG, MINDEF and others.

Our Core Business:

1.Business Consulting

3.Technical Recruitment & Augmentation

4.System Integration (SI) Services

5.Learning, Training and Development

Strato Solutions Sdn Bhd is an MSC status Malaysian technology and business consulting with satellite offices in Jakarta and London.

As Industry 4.0 and Digital Economy enablers, our team consists of professional, highly specialized engineers and IT professionals who use the most advanced technologies to provide meaningful solutions to our clients.

Our business is to connect you to the people, technology and solutions that you need, moving forward. We focus on the verdant field of Oil and Gas, Energy, Utilities, Telecommunications and Public Sector.

Since its inception in 2013, Strato Solutions has successfully delivered works to its client in excess of RM230Mill in contract value. Strato Solutions has recorded strong and comprehensive performance track record with client profiles in both the Government and private sectors in Malaysia including major organizations such as TNB, PETRONAS, EPF, SIRIM, SAPURA OMV, JMG, MINDEF and others.