IT Governance & Compliance Specialist

STRATO SOLUTIONS SDN BHD; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

STRATO SOLUTIONS SDN BHD is looking for an experienced IT Service Management professional to monitor and analyse service performance, ensuring adherence to SLAs and KPIs. The role strengthens IT governance, compliance oversight, and contractual monitoring across the organization.

The successful candidate will conduct policy assessments, support audit readiness, and prepare management reports for leadership, drawing on 5–8 years of relevant experience in IT service management and governance.

Qualifications

• Bachelor's Degree in IT, CS, IS, or related field.
• 5–8 years in IT service management, governance, compliance, or related support.
• Experience monitoring SLA and KPI performance.
• Knowledge of governance, internal controls, audits, and risk management.
• Familiarity with organisational policies, procedures, and governance requirements.
• Strong analytical, reporting, and communication skills.

Responsibilities

• Monitor and analyse IT service performance to meet SLAs/KPIs.
• Strengthen governance oversight through regular reviews and audits.
• Support contractual monitoring to align service with terms and renewals.
• Conduct policy and process assessments to align with policies.
• Support audit readiness and governance reporting with evidence management.

Skills

IT service management

SLA/KPI monitoring

Governance

Compliance monitoring

Contractual monitoring

Stakeholder management

Analytics

Documentation

Communication skills

Education

Bachelor's degree in IT/CS/IS

Job description

STRATO SOLUTIONS SDN BHD is looking for an experienced IT Service Management professional to monitor and analyse service performance, ensuring adherence to SLAs and KPIs. The role strengthens IT governance, compliance oversight, and contractual monitoring across the organization.

The successful candidate will conduct policy assessments, support audit readiness, and prepare management reports for leadership, drawing on 5–8 years of relevant experience in IT service management and governance.