IT Governance Analyst

STRATO SOLUTIONS SDN BHD; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

STRATO SOLUTIONS SDN BHD is looking for an experienced IT Service Management professional to monitor and analyse service performance, ensuring adherence to SLAs and KPIs. The role strengthens IT governance, compliance oversight, and contractual monitoring across the organization.

The successful candidate will conduct policy assessments, support audit readiness, and prepare management reports for leadership, drawing on 5–8 years of relevant experience in IT service management and governance.

Qualifications

• Bachelor's Degree in IT, CS, IS, or related field.
• 5–8 years in IT service management, governance, compliance, or related support.
• Experience monitoring SLA and KPI performance.
• Knowledge of governance, internal controls, audits, and risk management.
• Familiarity with organisational policies, procedures, and governance requirements.
• Strong analytical, reporting, and communication skills.

Responsibilities

• Monitor and analyse IT service performance to meet SLAs/KPIs.
• Strengthen governance oversight through regular reviews and audits.
• Support contractual monitoring to align service with terms and renewals.
• Conduct policy and process assessments to align with policies.
• Support audit readiness and governance reporting with evidence management.

Skills

IT service management

SLA/KPI monitoring

Governance

Compliance monitoring

Contractual monitoring

Stakeholder management

Analytics

Documentation

Communication skills

Education

Bachelor's degree in IT/CS/IS

Job description

Contract Duration: 12 Months (Renewable)

Responsibilities

• Monitor and analyse IT service performance trends to ensure achievement of agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identify service gaps, and provide actionable insights for continuous service improvement.
• Strengthen IT governance and compliance oversight through regular control reviews, compliance monitoring, and adherence to internal policies, audit requirements, and relevant regulatory expectations.
• Support internal contractual monitoring to ensure IT service delivery aligns with contractual terms, agreed service levels, renewal requirements, and risk mitigation commitments.
• Conduct policy, process, and operational assessments to ensure alignment with company policies, identify improvement opportunities, and support effective policy implementation across relevant stakeholders.
• Support audit readiness and governance reporting through evidence management, issue tracking, remediation monitoring, and timely preparation of management reports for leadership.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• 5–8 years of relevant working experience in IT service management, IT governance, compliance, service performance monitoring, or operational support.
• Experience in monitoring and analysing Service Level Agreement (SLA) and Key Performance Indicator (KPI) performance.
• Knowledge of IT governance, compliance monitoring, internal controls, audit processes, and risk management.
• Experience in contractual monitoring, service level management, or service provider performance monitoring is an advantage.
• Familiarity with organisational policies, operational procedures, and governance requirements.
• Strong analytical, reporting, documentation, and problem-solving skills.
• Good communication and stakeholder management skills.