IT Executive - Warehouse

J&T EXPRESS (MALAYSIA) SDN. BHD.; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (Malaysia) Sdn. Bhd. is expanding with new sorting centres in Shah Alam and invites an IT Executive to join our operations. You will provide first-level IT support for gateway systems, ensuring parcel processing runs smoothly and outages are resolved quickly.

Requirements include a Diploma or Bachelor's degree in IT/CS and 1–3 years of IT support experience. You should be able to work in a fast-paced environment, handle shifts, overtime, and weekends when required.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science or a related field.
• 1–3 years of IT support experience (fresh graduates are welcome).
• Strong knowledge of hardware, networking and troubleshooting.

Responsibilities

• Provide first-level IT support for gateway operational systems and equipment
• Troubleshoot computers, laptops, printers, scanners, handheld devices, network connections and other IT equipment
• Respond promptly to IT issues affecting parcel processing and gateway operations
• Coordinate with central IT, vendors and service providers to resolve technical issues when required
• Support the installation, configuration, maintenance and troubleshooting of IT hardware and software
• Monitor the availability and performance of the gateway network and operational systems
• Support operational systems used for parcel scanning, sorting, tracking, attendance and other gateway activities
• Assist with user account, access and system permission requests according to company procedures
• Maintain proper records of IT assets, equipment, repairs, replacements and system incidents
• Conduct regular checks on IT equipment and identify potential technical issues before they affect operations

Skills

IT support

Networking

Communication

Hardware knowledge

Education

Diploma/Bachelor's in IT or CS

Job description

J&T Express (Malaysia) is opening new sorting centres in Shah Alam. As an IT Executive, you will provide first-level IT support for the gateway, keeping our operational systems, network and equipment running smoothly so that parcel processing is not disrupted.

Key responsibilities

• Provide first-level IT support for gateway operational systems and equipment
• Troubleshoot computers, laptops, printers, scanners, handheld devices, network connections and other IT equipment
• Respond promptly to IT issues affecting parcel processing and gateway operations
• Coordinate with central IT, vendors and service providers to resolve technical issues when required
• Support the installation, configuration, maintenance and troubleshooting of IT hardware and software
• Monitor the availability and performance of the gateway network and operational systems
• Support operational systems used for parcel scanning, sorting, tracking, attendance and other gateway activities
• Assist with user account, access and system permission requests according to company procedures
• Maintain proper records of IT assets, equipment, repairs, replacements and system incidents
• Conduct regular checks on IT equipment and identify potential technical issues before they affect operations

About you

• Diploma or Bachelor's Degree in Information Technology, Computer Science or a related field
• Minimum 1-3 years of experience in IT support or a similar role (fresh graduates are welcome to apply)
• Knowledge of computer hardware, networking and troubleshooting
• Good communication and problem-solving skills
• Able to work in a fast-paced operational environment
• Willing to work shifts, overtime and weekends when required

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

Perks and benefits

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Birthday event
• Teambuilding
• Paternity leave