Customer Service (Warehouse)

J&T EXPRESS (MALAYSIA) SDN. BHD.; Shah Alam; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (Malaysia) Sdn. Bhd. is seeking a Customer Service Associate in Shah Alam to handle inquiries and complaints related to parcel deliveries.

You will investigate delays, misroutes, and damaged shipments and coordinate with Operations, Branches, and Sorting teams to resolve issues quickly. The role requires accurate record-keeping in the JMS System and Excel, timely follow-ups, and a strong commitment to friendly, solution-focused service while adhering to SOPs.

Qualifications

• Experience in handling customer inquiries and complaints.
• Ability to investigate and resolve issues related to deliveries.
• Proficiency with basic data entry and reporting.

Responsibilities

• Handle customer inquiries and complaints related to parcel delivery.
• Investigate and follow up on abnormal parcels (delayed, misrouted, damaged, or lost).
• Coordinate with Operations, Branches, and Sorting teams to resolve delivery issues promptly.
• Update customer cases, prepare reports, and maintain records using JMS System and Excel.
• Ensure timely follow-up and provide excellent customer service while adhering to SOPs.

Skills

Customer service

Communication skills

Attention to detail

Tools

Excel

MS Office

Job description

Handle customer inquiries and complaints related to parcel delivery

Investigate and follow up on abnormal parcels, including delayed, misrouted, damaged, or lost shipments

Coordinate with Operations, Branches, and Sorting teams to resolve delivery issues promptly

Update customer cases, prepare reports, and maintain accurate records using the JMS System and Microsoft Excel

Ensure timely follow-up and provide excellent customer service while complying with company SOPs

Willing to work shifts, weekends, and public holidays when required.

Willing to work in Seksyen 15, Shah Alam. (Temporary work location would be in Seksyen 28, Shah Alam)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services More than 10,000 employees

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

Perks and benefits

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Birthday event
• Teambuilding
• Paternity leave