IT Support Specialist - Gateway & Parcel Ops

J&T EXPRESS (MALAYSIA) SDN. BHD.; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (Malaysia) Sdn. Bhd. is expanding with new sorting centres in Shah Alam and invites an IT Executive to join our operations. You will provide first-level IT support for gateway systems, ensuring parcel processing runs smoothly and outages are resolved quickly.

Requirements include a Diploma or Bachelor's degree in IT/CS and 1–3 years of IT support experience. You should be able to work in a fast-paced environment, handle shifts, overtime, and weekends when required.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science or a related field.
• 1–3 years of IT support experience (fresh graduates are welcome).
• Strong knowledge of hardware, networking and troubleshooting.

Responsibilities

• Provide first-level IT support for gateway operational systems and equipment
• Troubleshoot computers, laptops, printers, scanners, handheld devices, network connections and other IT equipment
• Respond promptly to IT issues affecting parcel processing and gateway operations
• Coordinate with central IT, vendors and service providers to resolve technical issues when required
• Support the installation, configuration, maintenance and troubleshooting of IT hardware and software
• Monitor the availability and performance of the gateway network and operational systems
• Support operational systems used for parcel scanning, sorting, tracking, attendance and other gateway activities
• Assist with user account, access and system permission requests according to company procedures
• Maintain proper records of IT assets, equipment, repairs, replacements and system incidents
• Conduct regular checks on IT equipment and identify potential technical issues before they affect operations

Skills

IT support

Networking

Communication

Hardware knowledge

Education

Diploma/Bachelor's in IT or CS

Job description

J&T Express (Malaysia) Sdn. Bhd. is expanding with new sorting centres in Shah Alam and invites an IT Executive to join our operations. You will provide first-level IT support for gateway systems, ensuring parcel processing runs smoothly and outages are resolved quickly.

Requirements include a Diploma or Bachelor's degree in IT/CS and 1–3 years of IT support experience. You should be able to work in a fast-paced environment, handle shifts, overtime, and weekends when required.