IT Executive / senior

NSK GROCER (KL) SDN. BHD.; Kuala Lumpur; On-site; MYR 48,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Job summary

NSK Grocer (KL) Sdn Bhd is seeking an IT Executive to oversee and enhance IT systems across the head office and 8 branches, ensuring smooth daily retail operations through POS, inventory, networking, and data security. You will coordinate with vendors, support staff, and branch managers to maintain uptime and operational efficiency.

The role covers retail systems management, network/infrastructure, hardware & software support, data security & backup, vendor coordination, and IT project

Qualifications

• Diploma/Degree in Information Technology, Computer Science, or related field.
• 2–4 years of IT support experience, preferably in retail or FMCG environment.
• Strong knowledge of POS systems, retail ERP software, and inventory management.
• Familiarity with networking (LAN, WAN, VPN), hardware troubleshooting, and Windows OS.
• Good understanding of data security, backup solutions, and IT policies.
• Strong problem-solving skills and ability to work independently with minimal supervision.
• Willingness to travel regularly to branches.

Responsibilities

• Retail Systems Management: Maintain and troubleshoot POS systems, scanners, printers, and cash drawers.
• Oversee inventory management software and ensure real-time stock updates across all branches.
• Ensure proper integration between POS, ERP, and accounting systems.

Skills

POS systems

Retail ERP

Networking

Data security

Backup solutions

IT support

Vendor management

Education

Diploma/Degree in IT

Job description

The IT Executive will oversee, maintain, and enhance all IT systems across the supermarket’s head office and 8 branches. This role ensures smooth daily retail operations by managing POS systems, inventory software, networking, and data security. The IT Executive will also coordinate with vendors, support staff, and branch managers to ensure uptime and operational efficiency.

Key Responsibilities

1. Retail Systems Management

Maintain and troubleshoot POS systems, barcode scanners, receipt printers, and cash drawers.

Oversee inventory management software and ensure real-time stock updates across all branches.

Ensure proper integration between POS, ERP, and accounting systems.

Manage price updates, product catalog changes, and promotions in the system.

2. Network & Infrastructure

Monitor and maintain LAN/WAN networks for head office and all branches.

Configure and manage routers, firewalls, and VPN connections for branch connectivity.

Ensure secure and reliable internet access for both operational and administrative needs.

3. Hardware & Software Support

Install, configure, and maintain desktops, laptops, tablets, and mobile devices for branch and HQ staff.

Provide on-site and remote IT support to branch employees.

Manage hardware asset inventory, including servers, printers, scanners, and backup devices.

4. Data Security & Backup

Implement and monitor antivirus, firewall, and endpoint protection.

Schedule and verify daily backups of POS and ERP databases.

Enforce security policies for passwords, access control, and data protection.

5. Vendor & Third-Party Coordination

Liaise with software vendors, ISP providers, and hardware suppliers for maintenance and upgrades.

Oversee warranty claims, AMC (Annual Maintenance Contracts), and service agreements.

6. IT Projects & Improvements

Support rollout of new systems, hardware upgrades, and process automation.

Train staff on new applications, security awareness, and IT best practices.

Evaluate and recommend technology solutions to improve operational efficiency.

Qualifications & Skills

Diploma/Degree in Information Technology, Computer Science, or related field.

2–4 years of IT support experience, preferably in retail or FMCG environment.

Strong knowledge of POS systems, retail ERP software, and inventory management.

Familiarity with networking (LAN, WAN, VPN), hardware troubleshooting, and Windows OS.

Good understanding of data security, backup solutions, and IT policies.

Strong problem-solving skills and ability to work independently with minimal supervision.

Willingness to travel regularly to branches.

Job Types: Full-time, Permanent

Health insurance

Opportunities for promotion

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Executive?
• Are you willing to travel for this role when required?
• Which of the following accounting software are you experienced with?
• How many years' experience do you have in a training & development role?

Supermarkets, Grocery & Petrol Retailing 51-100 employees

NSK Grocer (KL) Sdn Bhd (“NSK Grocer”) (Registration No. 202101003378 (1403676A) is jointly owned by Versatile Creative Berhad and NSK Trading Sdn Bhd.

The holding Company, Versatile Creative Berhad (“VCB”) is a public listed company on the Main Board of the Malaysia n Stock Exchange. The businesses of VCB are very diverse and each and every of this business are the leader in its industries itself.

In addition, NSK Trading Sdn Bhd as the join owner of NSK Grocer is one of the biggest retailers in Malaysia offers variety of groceries and household goods.

NSK Grocer is a trading, wholesale and retail grocery business with a greater focus on premium products. We offer both food and non-food product. Our food line including fresh groceries, commodities, beverage, and diary products.

On the top of that, NSK Grocer will explore for digital transformation by online store to stay competitive and relevant to serve the consumers.

Why Join us

We aim to be the leading wholesale and retail company by providing high quality ranges of products. We are currently looking for committed and qualified candidate to join our dynamics teams. We have a creative and innovative corporate culture that help our employees thrive and we provide opportunities for career advancement within the company.

NSK Grocer (KL) Sdn Bhd (“NSK Grocer”) (Registration No. 202101003378 (1403676A) is jointly owned by Versatile Creative Berhad and NSK Trading Sdn Bhd.

The holding Company, Versatile Creative Berhad (“VCB”) is a public listed company on the Main Board of the Malaysia n Stock Exchange. The businesses of VCB are very diverse and each and every of this business are the leader in its industries itself.

In addition, NSK Trading Sdn Bhd as the join owner of NSK Grocer is one of the biggest retailers in Malaysia offers variety of groceries and household goods.

NSK Grocer is a trading, wholesale and retail grocery business with a greater focus on premium products. We offer both food and non-food product. Our food line including fresh groceries, commodities, beverage, and diary products.

On the top of that, NSK Grocer will explore for digital transformation by online store to stay competitive and relevant to serve the consumers.

Why Join us

We aim to be the leading wholesale and retail company by providing high quality ranges of products. We are currently looking for committed and qualified candidate to join our dynamics teams. We have a creative and innovative corporate culture that help our employees thrive and we provide opportunities for career advancement within the company.

Why Join us

What can I earn as an Information Technology Executive