IT Executive

Roleaf Sdn Bhd; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

Roleaf Sdn Bhd is seeking an IT Support and System Administration professional in Shah Alam to handle hardware, software, and network issues. You will be the first point of contact for incidents, log and prioritize tickets, and coordinate with vendors for timely resolutions.

The role involves maintaining servers, backups, and cybersecurity practices to ensure business continuity and efficient IT operations.

Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
• 1-3 years of IT support, system administration, or network management experience.
• Fresh graduates welcome to apply.
• Familiarity with servers, firewalls, and cybersecurity best practices.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT system errors and connectivity problems.
• Assist employees with software installations, updates, and configurations.
• Act as the first point of contact for IT incidents and service requests.
• Log, analyze, and prioritize IT issues; escalate when necessary.
• Maintain incident reports and root-cause analyses for prevention.
• Maintain servers, network infrastructure, and IT security.
• Implement data backup and disaster recovery plans.
• Coordinate with third-party vendors for IT support services.
• Evaluate and recommend IT solutions to improve efficiency.

Skills

Troubleshooting

Communication

Problem solving

Independent work

Education

Bachelor's degree or diploma in IT/CS

Tools

Server management tools

Firewall software

Cybersecurity tools

Job description

Provide technical support for hardware, software, and network-related issues.

Troubleshoot and resolve IT system errors, connectivity problems, and user access issues.

Assist employees with software installations, updates, and configurations.

Act as the first point of contact for IT incidents and service requests.

Log, analyze, and prioritize IT issues, ensuring timely resolution.

Escalate critical issues to senior IT personnel or external vendors when necessary.

Maintain incident reports and root cause analysis for future prevention.

3) System & Network Administration

Maintain and manage servers, network infrastructure, and IT security.

Monitor system performance, ensuring minimal downtime and optimal functionality.

Implement data backup and disaster recovery plans to protect critical business data.

4) Cybersecurity & Compliance

Ensure IT security policies are followed to protect company data.

Manage firewall, antivirus, and security protocols to prevent cyber threats.

Conduct regular system audits to ensure compliance with IT policies and best practices.

Assist in IT-related projects, system upgrades, and new technology implementations.

Coordinate with third-party vendors and service providers for hardware, software, and IT support services.

Evaluate and recommend IT solutions to improve business efficiency.

Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support, system administration, or network management.
• Welcome fresh graduated to join us.
• Familiarity with server management, firewalls, and cybersecurity best practices.
• Knowledge of cloud computing, database management, and ERP systems is a plus.
• Excellent troubleshooting, communication, and problem-solving skills.
• Ability to work independently and manage multiple IT tasks efficiently.