IT Engineer

ELSA; Kuching; On-site; MYR 70,000 - 110,000; Full time

Job summary

ELSA is seeking an IT Engineer to support, maintain, and enhance the company’s IT infrastructure and OT systems across upstream, midstream, and downstream activities.

The role collaborates with Operations, Engineering, HSE and Corporate teams to deliver reliable IT support, cybersecurity compliance, and digital solutions aligned with business needs. Travel to operational sites may be required.

Qualifications

• Bachelor’s degree in IT/CS or related field with strong fundamentals.
• Minimum 5 years in IT infrastructure, system administration, or support.
• Experience with enterprise IT environments and industrial networks.
• Knowledge of cybersecurity practices and access controls.
• Familiarity with Windows environments and cloud platforms.

Responsibilities

• Support and maintain IT infrastructure including servers, networks, storage, and end-user computing.
• Manage IT/OT systems for high availability, reliability, and security compliance.
• Provide troubleshooting for hardware, software, networks, and communications.
• Support operation of SCADA, DCS, CCTV, access control, and field systems where applicable.
• Perform installation, configuration, patching, backup, and recovery tasks.
• Help enforce IT policies, cyber security controls, and disaster recovery.
• Support cloud-based services and enterprise applications used by the org.
• Coordinate with vendors and service providers for maintenance and upgrades.
• Participate in IT projects, system upgrades, and digitalisation initiatives.
• Maintain accurate IT documentation including inventories and diagrams.
• Ensure compliance with MCMC, SMA, cybersecurity requirements and regs.
• Support users across office and operational sites, including offshore/onshore.

Skills

IT infrastructure

Network administration

Cybersecurity

IT/OT environments

Troubleshooting

Project coordination

Documentation

Vendor management

Education

Bachelor's Degree in Information Technology

Bachelor's Degree in Computer Science

Tools

Windows Server

Office 365

VPN technologies

Job description

The IT Engineer is responsible for supporting, maintaining, and enhancing the company's IT infrastructure and operational technology (OT) systems to ensure secure, stable, and efficient business operations across upstream, midstream, and downstream activities.

This role works closely with Operations, Engineering, HSE, and Corporate teams to provide reliable IT support, infrastructure management, cybersecurity compliance, and digital solutions aligned with operational and business requirements.

Key Responsibilities

• Support and maintain the company's IT infrastructure including servers, networks, storage, virtualization, and end-user computing systems.
• Manage and monitor IT/OT systems to ensure high availability, reliability, and cybersecurity compliance.
• Provide technical support and troubleshooting for hardware, software, network, and communication-related issues.
• Support operation and maintenance of industrial and operational systems including SCADA, DCS, CCTV, access control, and field communication systems where applicable.
• Perform system installation, configuration, patching, backup, and recovery activities.
• Assist in implementing and enforcing IT policies, cybersecurity controls, and disaster recovery procedures.
• Support cloud-based services, enterprise applications, and digital platforms used within the organization.
• Coordinate with vendors, contractors, and service providers for maintenance, upgrades, and technical support activities.
• Participate in IT infrastructure projects, system upgrades, digitalisation initiatives, and technology improvement programs.
• Maintain accurate IT documentation including asset inventories, network diagrams, configurations, procedures, and technical reports.
• Ensure compliance with company standards, MCMC, SMA, cybersecurity requirements, and relevant regulatory guidelines.
• Support users across office and operational sites, including offshore/onshore facilities when required.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 5 years of working experience in IT infrastructure, system administration, or technical support, preferably within the oil & gas, energy, or industrial sector.
• Experience in managing servers, networks, virtualization, backup systems, and enterprise IT environments.
• Familiarity with IT/OT environments, industrial networks, and operational systems is an added advantage.
• Knowledge of cybersecurity practices, firewall management, endpoint protection, and access control systems.
• Experience supporting Microsoft Windows environments, Active Directory, Office 365, cloud platforms, and network infrastructure.
• Good understanding of LAN/WAN, switches, routers, wireless networks, and VPN technologies.
• Ability to troubleshoot and resolve technical issues efficiently under operational environments.
• Strong communication, coordination, and problem-solving skills.
• Willing to travel to operational sites when required.
• Able to work independently and as part of a team.
• Preferred Competencies
  • IT infrastructure and network administration.
  • IT/OT systems support and integration.
  • Cybersecurity and risk awareness.
  • Technical troubleshooting and incident management.
  • Vendor and service provider coordination.
  • System documentation and reporting.
  • Project support and implementation.
  • Team collaboration and stakeholder communication.
• Preferred Certifications (Added Advantage)
  • Microsoft Certified
  • Cisco Certified (CCNA/CCNP)
  • CompTIA Network+ / Security+
  • VMware Certification
  • ITIL Certification
  • Cybersecurity-related certifications are an added advantage.