IT Engineer

Elsa Talent; Kuching; On-site; MYR 120,000 - 180,000; Full time

Job summary

Elsa Talent is seeking an IT Engineer to support, maintain, and enhance our IT infrastructure and OT systems, ensuring secure, stable operations across upstream, midstream, and downstream activities.

You will collaborate with Operations, Engineering, HSE, and Corporate teams to deliver reliable IT support, cybersecurity compliance, and digital solutions aligned with business needs.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• Minimum 5 years of IT infrastructure, system administration, or technical support experience.
• Experience managing servers, networks, virtualization, backup systems, and enterprise IT environments.
• Familiarity with IT/OT environments, industrial networks, and operational systems is a plus.
• Knowledge of cybersecurity practices, firewall management, endpoint protection, and access control.

Responsibilities

• Support and maintain IT infrastructure including servers, networks, storage, virtualization, and end-user computing.
• Manage IT/OT systems for high availability, reliability, and cybersecurity compliance.
• Provide technical support for hardware, software, network, and communication issues.
• Support operation and maintenance of SCADA, DCS, CCTV, access control, and field systems where applicable.
• Install, configure, patch, backup, and recover systems; document procedures and reports.
• Enforce IT policies, cybersecurity controls, and disaster recovery procedures.

Skills

IT infrastructure

IT support

Cybersecurity

Network administration

Operations coordination

Documentation

Vendor coordination

Problem solving

Team collaboration

Education

Bachelor's Degree in IT/CS/Engineering

Tools

Windows Server

Active Directory

Office 365

VMware

Cloud platforms

LAN/WAN switches

VPN technologies

Job description

The IT Engineer is responsible for supporting, maintaining, and enhancing the company's
IT infrastructure and operational technology (OT) systems to ensure secure, stable, and
efficient business operations across upstream, midstream, and downstream activities.
This role works closely with Operations, Engineering, HSE, and Corporate teams to provide
reliable IT support, infrastructure management, cybersecurity compliance, and digital
solutions aligned with operational and business requirements.

Key Responsibilities

• Support and maintain the company's IT infrastructure including servers, networks,storage, virtualization, and end-user computing systems.
• Manage and monitor IT/OT systems to ensure high availability, reliability, and cybersecurity compliance.
• Provide technical support and troubleshooting for hardware, software, network, and communication-related issues.
• Support operation and maintenance of industrial and operational systems including SCADA, DCS, CCTV, access control, and field communication systems where applicable.
• Perform system installation, configuration, patching, backup, and recovery activities.
• Assist in implementing and enforcing IT policies, cybersecurity controls, and disaster recovery procedures.
• Support cloud-based services, enterprise applications, and digital platforms used within the organization.
• Coordinate with vendors, contractors, and service providers for maintenance, upgrades, and technical support activities.
• Participate in IT infrastructure projects, system upgrades, digitalisation initiatives, and technology improvement programs.
• Maintain accurate IT documentation including asset inventories, network diagrams, configurations, procedures, and technical reports.
• Ensure compliance with company standards, MCMC, SMA, cybersecurity requirements, and relevant regulatory guidelines.
• Support users across office and operational sites, including offshore/onshore facilities when required.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 5 years of working experience in IT infrastructure, system administration,or technical support, preferably within the oil & gas, energy, or industrial sector.
• Experience in managing servers, networks, virtualization, backup systems, andenterprise IT environments.
• Familiarity with IT/OT environments, industrial networks, and operational systemsis an added advantage.
• Knowledge of cybersecurity practices, firewall management, endpoint protection,
  and access control systems.
• Experience supporting Microsoft Windows environments, Active Directory, Office365, cloud platforms, and network infrastructure.
• Good understanding of LAN/WAN, switches, routers, wireless networks, and VPN
  technologies.
• Ability to troubleshoot and resolve technical issues efficiently under operationalenvironments.
• Strong communication, coordination, and problem-solving skills.
• Willing to travel to operational sites when required.
• Able to work independently and as part of a team.
• IT infrastructure and network administration.
• IT/OT systems support and integration.
• Cybersecurity and risk awareness.
• Technical troubleshooting and incident management.
• Vendor and service provider coordination.
• System documentation and reporting.
• Project support and implementation.
• Team collaboration and stakeholder communication.
• Preferred Certifications (Added Advantage)
  • Microsoft Certified
  • Cisco Certified (CCNA/CCNP)
  • CompTIA Network+ / Security+
  • VMware Certification
  • ITIL Certification
  • Cybersecurity-related certifications are an added advantage.