IT Infrastructure & Operational Specialist
AALBORG PortLand
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Job summary
AALBORG PortLand seeks an IT Infrastructure & Operational Specialist to oversee plant network infrastructure, systems administration, and IT service delivery. You will manage core routing, switching, firewalls, LAN segmentation, on‑prem servers, SAN/NAS, and virtualization clusters to ensure minimal downtime across manufacturing operations.
The role also covers VDI/Citrix support, cloud tools (M365/Azure), and SAP procurement coordination, with primary responsibility for uptime, security, and
Qualifications
- Degree in Computer Science, Information Technology or equivalent.
- Minimum 8 years of relevant experience in networking and EUC.
- Knowledge of Industrial Ethernet and Layer 2/3 switches to bridge IT and manufacturing environments.
- Basic knowledge of SAP procurement.
Responsibilities
- Oversee plant network routing, switching, firewalls, and LAN segmentation.
- Maintain on-premises server hardware, SAN/NAS, and virtualization clusters.
- Provide technical support to ensure site network and infrastructure uptime.
- Monitor Proxy, Firewall, Antivirus across regional offices and align with Group IT.
Skills
Education
Tools
Job description
This role oversees the plant's network infrastructure, systems administration, and IT service delivery. You will manage core network routing, switching, enterprise firewalls, and LAN segmentation; maintain on-premises server hardware, storage area networks, and enterprise virtualization clusters; and provide technical support to ensure site network and infrastructure runs smoothly with minimum downtime.
Oversee the plant's core network routing, switching, enterprise firewalls (e.g., Cisco), and Local Area Network (LAN) segmentation.
Diagnose and resolve user connectivity issues, including local network drops, office/plant Wi‑Fi, and secure VPN connections.
Support diverse IT infrastructure connections including WAN (leased lines, ADSL, ISDN, dial‑up), Wireless LAN, and LAN.
Actively monitor Proxy, Firewall, and Antivirus activities across regional offices to maintain security standards – along with Group IT support
Apply knowledge of Industrial Ethernet and Layer 2/3 switches to bridge corporate IT and manufacturing plant environments. (not mandatory but can be plus point)
Maintain on‑premises server hardware, storage area networks (SAN/NAS), and enterprise virtualization clusters (e.g., VMware vSphere, Microsoft Hyper‑V)
Supervise the deployment, configuration, and maintenance of plant office hardware, client terminals, industrial thin clients, and peripherals.
Provision, troubleshoot, and optimize virtual desktops and application delivery within the Citrix environment for shift workers and plant operators.
Manage active server environments, domain controllers, Active Directory (AD), Group Policies, and DNS/DHCP services to guarantee high availability for corporate and plant applications.
Manage the M365 Admin portal and Azure environments; support Microsoft SharePoint Folders, Print Servers, and File Servers.
Performing, checking and monitoring backup operations (daily, system & images backups of AWA).
Process user onboarding and off‑boarding requests based on HR notifications via the ITNow service.
Provide high‑quality technical troubleshooting for hardware, Windows operating systems, secure VPN connections, email profiles, and standard office applications.
Manage the local IT service helpdesk queue, ensuring incidents are logged accurately, resolved within agreed SLAs, and escalated efficiently.
Conduct thorough system, hardware, and software testing prior to any new site implementations or upgrades (OS, patches, antivirus definitions, hardware swaps) – as and when required only
Generate and track Purchase Requests (PR) via SAP (minimum basic knowledge required).
Coordinate budgetary approvals for IT service contracts, software renewals, and hardware purchases while meticulously tracking every transaction.
Maintain accurate physical labelling and up‑to‑date documentation of all IT hardware and software assets in the IMS system, including the filing/scanning of purchasing records.
Ensure up‑to‑date documentation on IT assets (such as hardware and software inventories) into IMS system.
Act as the primary local contact to manage external service providers, ISPs (Metro E), Telco vendors (Mobile Lines), and IP Phone services & VIOP.
Degree in Computer Science, Information Technology or equivalent
At least 8 years’ relevant working experience in networking and EUC
Knowledge of Industrial Ethernet and Layer 2/3 switches to bridge corporate IT and manufacturing plant environments
Minimum basic knowledge of SAP procurement required
Ability to provide high‑quality technical troubleshooting for hardware, Windows operating systems, secure VPN connections, email profiles, and standard office applications
Experience managing IT service helpdesk queue, ensuring incidents are logged accurately and resolved within agreed SLAs
Ability to conduct thorough system, hardware, and software testing prior to new site implementations or upgrades
Experience maintaining accurate physical labelling and documentation of IT hardware and software assets
Ability to act as primary local contact to manage external service providers, ISPs, Telco vendors, and IP Phone services
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