IT & Automation Support Executive

Fuji SMBE Manufacturing Sdn Bhd; Kulai; On-site; MYR 30,000 - 54,000; Full time

Job summary

Fuji SMBE Manufacturing Sdn Bhd in Malaysia is seeking an IT/Automation Support Technician to assist in implementing and maintaining our Warehouse Management System (WMS) and robotics-enabled material handling systems.

You will work closely with suppliers and internal teams on installation, configuration, testing, and ongoing troubleshooting, while building hands-on experience in smart manufacturing and factory-floor IT infrastructure in Johor.

Qualifications

• Diploma or Degree in IT, Computer Science, Computer Engineering, Mechatronics, Electrical/Electronic Engineering, Automation, Robotics, or a related technical field.
• Practical knowledge of TCP/IP, LAN, and Wi-Fi troubleshooting.
• Strong interest in automation, robotics, and manufacturing systems; willing to work hands-on in factory and warehouse environments.
• Good troubleshooting, documentation, communication, teamwork, and learning skills.
• Relevant IT, system support, manufacturing, or warehouse automation experience preferred.
• Fresh graduates with internships or strong practical projects welcomed.

Responsibilities

• Assist with installation, configuration, testing, commissioning, and issue follow-up for WMS, AMR/AGV systems.
• Learn system setup, workflows, network requirements, troubleshooting, and maintenance; document configurations and operating procedures.
• Provide first-line IT/automation support; monitor system status, investigate alarms, and coordinate corrective actions.
• Support LAN/Wi‑Fi connectivity, computers, servers, scanners, and connected devices under IT guidance.
• Assist with inspections and preventive maintenance; coordinate software, electrical, and mechanical issues with engineers and suppliers.
• Maintain incident, corrective-action, and configuration-change records; help users and prepare support documentation.

Skills

Troubleshooting

Networking

Documentation

Teamwork

Automation interest

Education

IT/CS/Engineering degree

Tools

Windows

Linux

SQL

Job description

Support our existing IT and engineering teams in implementing, operating, troubleshooting, and maintaining our new Warehouse Management System (WMS), Autonomous Mobile Robots (AMRs), Automated Guided Vehicles (AGVs), and related automation systems. Participate from installation onwards, learning directly from suppliers and gaining hands‑on smart manufacturing experience.

Responsibilities

Implementation and handover: Assist suppliers and internal teams with installation, configuration, testing, commissioning, user acceptance testing, and outstanding issue follow‑up.

Knowledge transfer: Learn system setup, workflows, network requirements, troubleshooting, and maintenance; document configurations, network layouts, operating instructions, and troubleshooting guides.

Technical support: Provide first‑line support for WMS, AMR/AGV control software, and associated equipment; monitor system status, investigate alarms and communication failures, and coordinate corrective actions.

IT infrastructure: Support LAN/Wi‑Fi connectivity, computers, servers, scanners, and connected devices; assist with user accounts, permissions, configuration backups, and recovery arrangements under IT guidance.

Maintenance and improvement: Assist with inspections and preventive maintenance within training and authorization; coordinate specialist software, electrical, and mechanical issues with engineers and suppliers.

Documentation and users: Maintain incident, corrective‑action, and configuration‑change records; identify recurring issues, support reliability and workflow improvements, guide users, and prepare support documentation.

Follow company safety procedures and approved change‑control processes.

Requirements

Diploma or Degree in IT, Computer Science, Computer Engineering, Mechatronics, Electrical/Electronic Engineering, Automation, Robotics, or a related technical field.

Practical knowledge of computer hardware, operating systems, TCP/IP, LAN, and Wi‑Fi troubleshooting.

Strong interest in automation, robotics, and manufacturing systems; willing to work hands‑on in factory and warehouse environments.

Good troubleshooting, documentation, communication, teamwork, and learning skills.

Relevant IT, system support, manufacturing, or warehouse automation experience preferred.

Fresh graduates with relevant internships, technical projects, or strong practical skills are welcome.

Added Advantages, Not Essential

WMS, ERP, MES, or manufacturing/warehouse applications.

AMR/AGV systems, robot fleet management, or automated material handling.

Windows/Linux administration, databases, or basic SQL.

Network switches, wireless access points, VLANs, or industrial communications.

PLCs, HMIs, sensors, barcode/RFID systems, or equipment interfaces.

Basic scripting, software integration, or API troubleshooting.

Incorporated in Senai, Johor since 1995, Fuji SMBE Manufacturing Sdn Bhd is the enclosure manufacturing arm supporting the switchgear assembly operations of Fuji SMBE Group, with strong market acceptance in data centre solutions in the Asia Pacific region.

In Malaysia, Fuji SMBE serves a wide range of industries through the design, manufacture, engineering, installation, and maintenance of low‑voltage electrical switchgear, modular power systems, and integrated energy solutions. The company supports mission‑critical projects requiring high levels of reliability, efficiency, and operational continuity.

With strong electrification demand, the company is well‑positioned for further expansion.

Incorporated in Senai, Johor since 1995, Fuji SMBE Manufacturing Sdn Bhd is the enclosure manufacturing arm supporting the switchgear assembly operations of Fuji SMBE Group, with strong market acceptance in data centre solutions in the Asia Pacific region.

In Malaysia, Fuji SMBE serves a wide range of industries through the design, manufacture, engineering, installation, and maintenance of low‑voltage electrical switchgear, modular power systems, and integrated energy solutions. The company supports mission‑critical projects requiring high levels of reliability, efficiency, and operational continuity.

With strong electrification demand, the company is well‑positioned for further expansion.