IT Applications Lead — Service Delivery & Projects

GAMUDA; Dengkil; On-site; MYR 120,000 - 180,000; Full time

Job summary

GAMUDA is seeking an IT Business Support lead in Malaysia to provide advanced technical support, manage IT applications, and drive projects across Leisure & Hospitality, Leasing, Retail & Malls. The role emphasizes system availability, deployment, and governance in a dynamic environment.

The ideal candidate will have 5+ years in IT operations within large-scale settings, strong cloud, ERP, and BI skills, and proven staff management capability.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft certifications) are preferred.

Responsibilities

• Lead the application team in managing, supporting, and maintaining all existing IT applications while acting as the primary point of contact between IT and business stakeholders.
• Serve as the Division’s business analyst by supporting the development, implementation, and enhancement of applications and business processes. Ensure smooth daily operations, system availability, and effective adoption of new technologies.
• Lead the setup, configuration, administration, and support of business applications and systems, including POS platforms such as Xilnex and Yardi, supporting Ticketing, Retail, and F&B operations. Manage system configurations including pricing, promotions, interfaces, postings, and e-invoicing across current and future platforms, including online channels.
• Participate in application project implementations, including installation, configuration, testing, and validation activities to ensure successful deployment.
• Coordinate with service providers and vendors to analyze, troubleshoot, resolve, and document application-related issues beyond the capability of IT Support or Group IT teams. Provide regular updates and escalates critical issues to the IT Support Manager when required.
• Maintain high availability and reliability of application services to support secure, efficient, and uninterrupted business operations across departments.
• Manage application upgrades, patches, and version updates to ensure systems remain current, secure, and fully supported.
• Perform application backup and restoration activities in compliance with financial, operational, and business requirements.
• Provide alternative solutions and recovery support during application failures to minimize disruption and enable timely business resumption.
• Provide application expertise and technical support during Disaster Recovery planning, testing, and execution.
• Support budget planning and procurement activities for IT applications, software, services, and solutions, ensuring cost efficiency and alignment with business objectives.
• Ensure all applications comply with organizational governance, risk management, security requirements, and access management review processes.
• Perform any other duties and responsibilities assigned by Management as required.

Skills

Cloud Computing

End-User Support

Industry Experience

Database Management

IT Certifications

Staff Management

Flexibility

Mobility

Stakeholder Communication

Work Capability

Service Leadership

Personal Attributes

Education

Bachelor's degree in Information Technology/Computer Science

IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft) preferred

Tools

Xilnex POS

Yardi POS

ERP platforms

MySQL/SQL

Power Apps

Power BI

Microsoft 365

Job description

GAMUDA is seeking an IT Business Support lead in Malaysia to provide advanced technical support, manage IT applications, and drive projects across Leisure & Hospitality, Leasing, Retail & Malls. The role emphasizes system availability, deployment, and governance in a dynamic environment.

The ideal candidate will have 5+ years in IT operations within large-scale settings, strong cloud, ERP, and BI skills, and proven staff management capability.