IT Service Desk & Operations Lead - Malaysia (Multi-Site)

Lazada Group; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Job summary

Lazada Group in Malaysia seeks an IT Service Desk and Operations Lead to drive operational excellence across corporate and logistics facilities. This hands-on leadership role combines strategic oversight with direct execution, guiding an IT team to resolve complex issues and support employees across sites.

You will manage IT assets, oversee multi-site infrastructure, implement ITSM/ITIL practices, and lead projects from rollout to event support, while identifying automation opportunities to

Qualifications

• Bachelor's degree in IT, CS or related field.

Responsibilities

• Oversee IT asset lifecycle and multi-site infrastructure.
• Lead IT support team to meet SLAs and CSAT; implement ITSM/ITIL.
• Manage IT projects from planning to execution; provide exec support.
• Identify automation opportunities to boost workflows and security.

Skills

IT leadership

ITSM

IT project management

Multi-site operations

English proficiency

Travel readiness

Education

Bachelor's degree in IT/Computer Science or related field

Job description

Lazada Group in Malaysia seeks an IT Service Desk and Operations Lead to drive operational excellence across corporate and logistics facilities. This hands-on leadership role combines strategic oversight with direct execution, guiding an IT team to resolve complex issues and support employees across sites.

You will manage IT assets, oversee multi-site infrastructure, implement ITSM/ITIL practices, and lead projects from rollout to event support, while identifying automation opportunities to