POS & IT Support Analyst - Remote & Onsite

QubeApps; Johor Bahru; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPFSOCSO

Job summary

Jora Malaysia is seeking an IT support professional to join our team in Malaysia. The role involves assisting in onsite and remote installations for new clients and providing hands-on training on product features.

You will handle POS software inquiries, create user guides and assist with software customization testing, and support customers via ticketing system. Travel to overseas sites may be required. Training is provided.

Qualifications

• Diploma in IT-related field required.
• At least 1 year of relevant experience.
• Good command of English in written and spoken form.
• Strong SQL and networking knowledge.
• Ability to multitask and meet deadlines.

Responsibilities

• Training will be provided for knowledge transfer.
• Assist onsite/remote installation of systems for new clients; overseas travel may be required.
• Take standby shifts to support users remotely.
• Provide onsite/remote training and product feature presentations to clients.
• Prepare software user guides and support customization requests including testing.
• Handle user support queries on POS and technical issues with remote troubleshooting.
• Track and resolve customer issues via the ticketing system.
• Perform ad hoc tasks as assigned.

Skills

English proficiency

Multitasking

Communication

Education

Diploma in IT related field

Tools

SQL

Networking tools

Job description

Jora Malaysia is seeking an IT support professional to join our team in Malaysia. The role involves assisting in onsite and remote installations for new clients and providing hands-on training on product features.

You will handle POS software inquiries, create user guides and assist with software customization testing, and support customers via ticketing system. Travel to overseas sites may be required. Training is provided.