IT Application Shift Support – Incident Triage & Logs

MCSB Group; Bayan Lepas; On-site; MYR 20,000 - 33,000; Full time

Job summary

MCSB Group is seeking an entry level IT support specialist to assist with manufacturing applications. You will troubleshoot using code, logs, and databases to resolve incidents, and follow up to close backlog cases. Rotation day/night shifts and regional support are part of the role.

Fresh graduates or IT interns in software, AI or developer fields are encouraged to apply. Collaborative team environment and structured handover practices are expected.

Qualifications

• Diploma in Computer Science or equivalent required.
• Knowledge of C#, Python, Java, MySQL, Oracle and Microsoft applications.
• Strong analytical and problem-solving skills; able to work in a team.
• Fresh graduates or IT interns in software/AI/developer fields are encouraged to apply.

Responsibilities

• Entry level support for manufacturing applications.
• Troubleshoot by reading code, logs, and databases to resolve incidents.
• Follow up, resolve and close backlog cases/incidents.
• Meet SLA: respond within 30 minutes after incident retrieval.

Skills

C#

Python

Java

MySQL

Oracle

Microsoft applications

Education

Diploma in Computer Science or equivalent

Job description

MCSB Group is seeking an entry level IT support specialist to assist with manufacturing applications. You will troubleshoot using code, logs, and databases to resolve incidents, and follow up to close backlog cases. Rotation day/night shifts and regional support are part of the role.

Fresh graduates or IT interns in software, AI or developer fields are encouraged to apply. Collaborative team environment and structured handover practices are expected.