Entry-Level IT Application Support — Day/Night Shift

MCSB Systems; Bayan Lepas; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia is seeking an Entry Level Support for manufacturing applications to assist in troubleshooting code, logs, databases, and resolve incidents. You will work with a team to address backlog cases and maintain SLA response times.

The role covers both local and China regions with rotating day/night shifts, and daily handover with teammates to ensure root cause resolution and smooth operations. Fresh IT graduates in software/AI fields are encouraged to apply.

Qualifications

• Diploma or higher in Computer Science or equivalent.
• Strong analytical and problem-solving abilities.
• Ability to work well in a team and communicate effectively.

Responsibilities

• Provide troubleshooting for manufacturing applications (code/logs/databases).
• Resolve incidents and clear backlog cases.
• Maintain SLA response times within 30 minutes of incident retrieval.
• Support local and China regions with rotating day/night shifts.
• Daily handover with teammates and seniors to identify root causes and solutions.

Skills

C#

Python

Java

MySQL

Oracle

Microsoft applications

Education

Diploma in Computer Science

Job description

Jora Malaysia is seeking an Entry Level Support for manufacturing applications to assist in troubleshooting code, logs, databases, and resolve incidents. You will work with a team to address backlog cases and maintain SLA response times.

The role covers both local and China regions with rotating day/night shifts, and daily handover with teammates to ensure root cause resolution and smooth operations. Fresh IT graduates in software/AI fields are encouraged to apply.