Application Specialist International (CS)

Career Wise; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

A technology solutions company in Malaysia is looking for an Application Specialist International (CS) to monitor server performance and provide technical support. You will work with UNIX and Windows systems, ensuring system availability through proactive monitoring. Candidates should have a diploma or degree in Computer Science and be able to work in a 24/7 shift rotation. Experience with tools like ServiceNow and Dynatrace is required. This role is crucial for delivering quality support to end-users.

Qualifications

• Experience as a data center or systems operator.
• Hands-on experience with UNIX and Windows systems.
• Willingness to work in a 24/7 shift rotation schedule.
• Hands-on experience with UNIX and Windows systems and command-line tools.
• Familiar with ServiceNow, Dynatrace, Tivoli, and UC4.
• Proficient in Microsoft Office 365 suite including Outlook and Teams.
• Willingness to work in a 24/7 shift rotation schedule.
• Familiarity with UNIX infrastructure and operational workflows.

Responsibilities

• Monitor the performance and health of servers and applications.
• Ensure system availability through proactive monitoring.
• Provide technical support to end-users.
• Utilize standard tools for managing incidents, problems, requests, and changes.
• Escalate unresolved or high-impact issues to the on-call team or Escalation Manager as per guidelines.
• Provide after-hours support when issues occur outside normal service windows.
• Follow all company policies and procedures related to server operations, security, and data privacy.
• Deliver technical support to end-users, resolving client-server related issues promptly.

Skills

Collaboration with cross-functional teams

User support

Understanding of UNIX infrastructure

Troubleshooting

Communication skills

Dynatrace

Tivoli

UC4

Microsoft Office 365

Education

Diploma or Degree in Computer Science or related field

Tools

ServiceNow

Dynatrace

Tivoli

UC4

Microsoft Office 365

Job description

Application Specialist International (CS)

About the job Application Specialist International (CS)

Job Responsibilities:

• Monitor the performance and health of servers, applications, databases, and storage systems.
• Ensure system availability and stability through proactive monitoring and incident response.
• Detect, analyze, troubleshoot, and document IT faults in accordance with organizational standards.
• Utilize standard tools for managing incidents, problems, requests, and changes.
• Escalate unresolved or high-impact issues to the on-call team or Escalation Manager as per guidelines.
• Provide after-hours support when issues occur outside normal service windows.
• Follow all company policies and procedures related to server operations, security, and data privacy.
• Deliver technical support to end-users, resolving client-server related issues promptly.

Job Requirements:

• Diploma, Degree, or equivalent professional training in Computer Science or related field.
• Ability to collaborate with cross-functional teams and provide user support.
• Prior experience as a data center or systems operator.
• Hands‑on experience with UNIX and Windows systems and command‑line tools.
• Familiar with ServiceNow, Dynatrace, Tivoli, and UC4.
• Proficient in Microsoft Office 365 suite including Outlook and Teams.
• Willingness to work in a 24/7 shift rotation schedule.
• Familiarity with basic understanding of UNIX infrastructure and operational workflows, experience in handling, interpreting and responding of UNIX related alarms through trouble ticket systems.
• Ability to interpret and respond to UNIX system alerts.
• Knowledge of essential Windows commands to assess server status.
• Ability to identify and troubleshoot different types of Windows error alerts.
• Proficient in using Windows OS for daily operations
• Experience handling Windows‑related alarms and events via ticketing systems.
• Understanding of Windows infrastructure components.