CIS Infra Engineer | Incident Response & Automation

Cognizant Malaysia; Subang Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Cognizant Malaysia is seeking a diligent IT Operations Analyst to monitor, triage incidents, review logs, and assist with first-line automation support. You will execute approved runbooks for restarts, log collection, batch checks, and environment health validation, escalating complex issues with full diagnostics as needed.

Join a team that supports RBC communication surveillance and related upstream/downstream applications, collaborating with senior engineers and vendors to ensure smooth,

Responsibilities

• Perform day-to-day alert monitoring, incident triage, log review, basic query execution and first-line automation support.
• Execute approved runbooks and standard operating procedures for application restarts, log collection, batch checks, access checks and environment health validation.
• Escalate complex issues to senior engineers, managers, CTB teams or vendors with complete diagnostic evidence.
• Support RBC communication surveillance and related upstream / downstream applications thr...

Job description

Cognizant Malaysia is seeking a diligent IT Operations Analyst to monitor, triage incidents, review logs, and assist with first-line automation support. You will execute approved runbooks for restarts, log collection, batch checks, and environment health validation, escalating complex issues with full diagnostics as needed.

Join a team that supports RBC communication surveillance and related upstream/downstream applications, collaborating with senior engineers and vendors to ensure smooth,