Global Application Support Engineer & Incident Lead

Chubb Ltd.; Malaysia; On-site; MYR 60,000 - 120,000; Full time

Job summary

Chubb Ltd. seeks an IT Incident Management professional to deliver reliable application support and improve service stability. You will triage incidents, coordinate changes, and drive release planning across regional/global teams while communicating with stakeholders.

The role focuses on maintaining service levels, enforcing compliance, and delivering timely reports. You will collaborate with project/dev and support teams to ensure knowledge transfer during production releases.

Qualifications

• Experience in IT incident management and ITIL practices.
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Responsibilities

• Provide, improve, and enhance stability of supported IT applications by reducing tickets through root-cause analysis and permanent fixes.

Skills

Incident management

ITIL

Stakeholder communication

Change coordination

Release planning

Risk management

Agile practices

Reporting

Security/compliance

Tools

ServiceNow

Job description

Chubb Ltd. seeks an IT Incident Management professional to deliver reliable application support and improve service stability. You will triage incidents, coordinate changes, and drive release planning across regional/global teams while communicating with stakeholders.

The role focuses on maintaining service levels, enforcing compliance, and delivering timely reports. You will collaborate with project/dev and support teams to ensure knowledge transfer during production releases.