Internal Sales Administrator

SRM Integration (Malaysia) Sdn Bhd; Penang; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Sports gym

Parking

Vision

Bonus

Gift & Rewards

Group Insurance

Health Screening

Job summary

SRM Integration (Malaysia) Sdn Bhd is seeking an Internal Sales Administrator to support the sales team, manage customer communications, prepare quotations, and coordinate with internal departments to ensure smooth order processing.

The role requires a diploma or higher in business-related fields, strong MS Office skills, and excellent communication in English and Bahasa Malaysia. Mandarin is a plus; travel for exhibitions may be required.

Qualifications

• Diploma or higher in Business Administration, Business Studies, Marketing, Commerce, Mass Communication, or related field.
• Proficiency in Word, Excel, PowerPoint.
• Ability to work independently in a fast-paced environment.
• Strong communication and organizational skills with a customer focus.
• Good command of English and Bahasa Malaysia (written and spoken).
• Knowledge of ISO 9001 or ERP is a plus.
• Relevant experience in sales administration or customer service preferred.
• Mandarin communication is an added advantage.
• Willing to travel for business trips and exhibitions.

Responsibilities

• Communicate professionally with customers via email and telephone.
• Develop understanding of products, services, and customer needs.
• Prepare and issue quotations, process POs, and maintain sales documents.
• Coordinate with internal departments to ensure timely order processing.
• Prepare sales presentation materials and documents for the team.
• Support business trips and local or overseas exhibitions as required.
• Perform general administrative duties and ad hoc tasks.

Skills

MS Office proficiency (Word, Excel, PP

English language

Bahasa Malaysia

Mandarin (advantage)

Education

Diploma or higher in Business Administration/related field

Job description

As an Internal Sales Administrator, you will support the sales team by managing customer communications, preparing sales documentation, coordinating with internal departments, and ensuring efficient sales operations while delivering excellent customer service.

What You Will Do

Communicate professionally with existing and prospective customers via email and telephone.

Quickly develop a good understanding of the company's products, services, and customers' business needs.

Prepare and issue quotations, process Purchase Orders (POs), and maintain accurate sales documentation.

Coordinate with internal departments to ensure timely order processing and customer support.

Prepare presentation materials and sales-related documents for the sales team.

Support business trips, customer visits, and local or overseas exhibitions when required.

Perform administrative duties and other ad hoc assignments as assigned by the superior.

What We Are Looking For

Diploma or higher qualification in Business Administration, Business Studies, Marketing, Commerce, Mass Communication, or a related field.

Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

Ability to work independently in a fast-paced and dynamic working environment.

Strong communication, interpersonal, and organizational skills with a customer-focused mindset.

Good command of English and Bahasa Malaysia, both written and spoken.

Knowledge of ISO 9001 and/or ERP systems will be an added advantage.

Relevant working experience in sales administration or customer service is preferred but not mandatory.

The ability to communicate in Mandarin will be an added advantage.

Pleasant personality with a positive attitude, willingness to learn, and the ability to work effectively as part of a team.

Willing to travel locally or overseas for business trips and exhibition events when required.

Product & Services

High Speed Test handling equipment for semiconductor IC chips mainly use in computers, tablets and smartphone.

Product & Services

High Speed Test handling equipment for semiconductor IC chips mainly use in computers, tablets and smartphone.

Perks and benefits

Medical Miscellaneous allowance Dental Sports (e.g. Gym) Parking Vision Bonus, Gift&Rewards, Group Insurance, Health Scree