Claims Processing & Compliance Specialist

Tokio Marine Insurance Group (Asia); Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Tokio Marine Insurance Group Asia in Kuala Lumpur is seeking a claims handler to process and manage claims in line with policy terms and company procedures. You will deliver quality, prompt service to customers and ensure compliance with the Claims Operation Manual.

You will work with supervisors to identify policy gaps and adverse trends and communicate improvements. The role emphasizes teamwork, clear communication, and a commitment to customer satisfaction.

Qualifications

• Team player with good track record.
• Good communication skills.

Responsibilities

• Handling & Processing of claims in accordance with policy contract, company policy and procedures.
• Compliance of all the claims processes, procedures and guidelines as stipulated in the Claims Operation Manual and/or instructions.
• Provide quality, prompt and efficient claims service to meet Customer satisfaction.
• Highlight to supervisors and/or HODs of any deficiency in policy coverage and adverse claims trends to facilitate corrective and appropriate action.

Skills

Team player

Good communication skills

Job description

Tokio Marine Insurance Group Asia in Kuala Lumpur is seeking a claims handler to process and manage claims in line with policy terms and company procedures. You will deliver quality, prompt service to customers and ensure compliance with the Claims Operation Manual.

You will work with supervisors to identify policy gaps and adverse trends and communicate improvements. The role emphasizes teamwork, clear communication, and a commitment to customer satisfaction.