Insurance Front Desk Pro — Guest Experience & Admin

Cayman First Insurance; George Town; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Discretionary bonus

Subsidized health insurance

Home and motor insurance

Work-life balance

Job summary

Cayman First Insurance is seeking a Receptionist in Malaysia to be the first point of contact and support day-to-day front office operations. You will greet guests, assist customers, and provide administrative help across the organization.

This role involves managing visitors, phone calls, mail, payments, and coordinating internal office activities. The company emphasizes a supportive environment, growth, and a focus on customer service within the insurance industry.

Qualifications

• High School Diploma or higher is required.
• Minimum 3 years of experience as a receptionist or in a customer service function.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Past experience handling payment transactions is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Greet and welcome guests, and direct customers to the appropriate Customer Service Representative.
• Maintain a clean, organized reception area stocked with all necessary customer service materials.
• Provide accurate and timely information in person, by phone, or via email.
• Support office efficiency by planning, implementing, and supporting office operations.
• Manage all incoming and outgoing mail and parcel shipments including receiving, sorting, and distribution of daily mail, deliveries, and courier packages.
• Stock and replenish kitchen supplies regularly.
• Coordinate occasional food orders for internal meetings and company events.
• Process customer payments, handle cash and debit transactions, and collaborate with the Accounts department to ensure accurate recording and reconciliation of all financial activities.
• Support general administrative tasks and duties related to insurance services.
• Ensure inventory of office supplies are ordered and stocked, place orders for marketing and promotional items, corporate gifts orders and new supplies as needed.
• Provide administrative support for external or internal events and programs including all staff events, the social committee, coordinating donations, catering, and corporate sponsorships.
• Perform other related duties as assigned and required.

Skills

Customer service

Communication

Attention to detail

Multitasking

Team player

Cash handling

Professional demeanor

Time management

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Cayman First Insurance is seeking a Receptionist in Malaysia to be the first point of contact and support day-to-day front office operations. You will greet guests, assist customers, and provide administrative help across the organization.

This role involves managing visitors, phone calls, mail, payments, and coordinating internal office activities. The company emphasizes a supportive environment, growth, and a focus on customer service within the insurance industry.