Front Desk & Customer Experience Coordinator

Allgreen Properties Limited; Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Job summary

Allgreen Properties Limited is seeking a friendly and organized receptionist to be the first point of contact for visitors and tenants at a mall environment. You will support Customer Service during busy periods and assist with administrative tasks for the Marketing Communications team.

The role requires good communication in English and Bahasa Malaysia, basic Microsoft Office skills, and the ability to multitask in a fast-paced setting. Weekend and holiday hours may be required.

Qualifications

• Minimum SPM, STPM, Certificate or equivalent qualification.
• Fresh graduates are welcome to apply; 1–2 years of related experience is an advantage.
• Pleasant personality with strong customer service orientation.
• Able to communicate effectively in English and Bahasa Malaysia; Mandarin is a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to multitask and work independently in a fast-paced environment.
• Willing to work on weekends, public holidays, and extended hours during events.

Responsibilities

• Reception & Front Desk Management; welcome visitors, tenants, vendors, and contractors.
• Handle incoming calls, emails, courier deliveries, and general enquiries.
• Maintain visitor logs, meeting room bookings, and office reception areas.
• Provide relief support at Customer Service Counter during staff leave or peak periods.
• Attend to shoppers' enquiries, feedback, complaints, and requests in a courteous manner.
• Support Marketing Communications with administrative tasks and event coordination.

Job description

Allgreen Properties Limited is seeking a friendly and organized receptionist to be the first point of contact for visitors and tenants at a mall environment. You will support Customer Service during busy periods and assist with administrative tasks for the Marketing Communications team.

The role requires good communication in English and Bahasa Malaysia, basic Microsoft Office skills, and the ability to multitask in a fast-paced setting. Weekend and holiday hours may be required.