Guest Experience & Office Administrator

C&W SERVICES (S) PTE. LTD.; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Cushman & Wakefield in Kuala Lumpur is seeking a friendly receptionist to be the first point of contact for visitors, clients, vendors and staff. You will greet, assist, and direct people while maintaining a professional front desk.

Responsibilities include managing calls, coordinating meeting room bookings, handling visitor registrations, and supporting office logistics with accuracy and courtesy. The role demands strong communication, organization, and a proactive guest experience mindset.

Qualifications

• Minimum 2 years of reception, hospitality, or vendor coordination experience.
• 2 years of face-to-face interaction with customers preferred.
• A pleasant phone voice and excellent verbal and written communication skills are a must.
• Organization and attention to detail required.
• Must be able to work in a fast paced, high volume environment.
• Proven computer experience including Outlook, Word and Excel.

Responsibilities

• Serve as the first point of contact for visitors, clients, vendors, and employees.
• Greet, assist, and direct visitors to contacts or meeting locations.
• Manage incoming calls, screen inquiries, route calls, and take messages when required.
• Maintain visitor registration and issue badges.
• Coordinate meeting room bookings and workplace logistics.
• Support planning and coordination of events and ad-hoc requests.
• Provide administrative support and office coordination.

Skills

Reception

Customer service

Communication skills

MS Office

Outlook

Phone etiquette

Tools

Outlook

Word

Excel

Job description

Cushman & Wakefield in Kuala Lumpur is seeking a friendly receptionist to be the first point of contact for visitors, clients, vendors and staff. You will greet, assist, and direct people while maintaining a professional front desk.

Responsibilities include managing calls, coordinating meeting room bookings, handling visitor registrations, and supporting office logistics with accuracy and courtesy. The role demands strong communication, organization, and a proactive guest experience mindset.