Insurance Claims Processing Specialist — Training & Growth

Liberty Pte Limited, Labuan Branch; Kuala Lumpur; Sur place; MYR 38 000 - 56 000; Plein temps

Avantages offerts par ce poste

Bonus

Health & medical for employee & family

Wellness program

Team events

Résumé du poste

Liberty Pte Limited, Labuan Branch is seeking a Processing Services Specialist, Re Insurance Admin to manage defined loss categories under supervision, advise on reserves, raise payments and liaise with loss adjusters, brokers, insureds, and third parties. This role covers Property & Liability claims with emphasis on timely, economical handling.

You will join a collaborative team with strong emphasis on learning, on-the-job and formal education support, and opportunities to develop technical and

Qualifications

• Previous claims management and/or broader insurance experience ideal but not essential.
• Strong working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.
• Tertiary qualifications / relevant professional qualification / experience in a related discipline would be desirable.
• Good oral and written communication skills in English with strong customer service and relationship building skills
• Strong attention to detail
• Strong verbal and written communications skills
• Strong negotiation skills and influencing skills
• Sound decision making skills
• Demonstrated ability to drive for results
• Strong organizational and analytical skills

Responsabilités

• Handle, assess and settle Property & Liability claims properly and efficiency in compliance with company guidelines, policies and regulatory requirements.
• Provide customers with quality services in accordance with the service standards, procedures and guidelines.
• Handle claims enquiries from external and internal customers.
• Liaise with loss adjusters, broker, agent, Insured and third-party claimants.
• Identify and investigate suspicious cases.
• Handle ad-hoc projects as assigned
• Actively pursuing all avenues of recovery including but not limited to timely subrogation activities.
• Delegating administrative/ processing tasks to the broader PST where appropriate.
• Providing information to management as to any portfolio trends, process improvement or service enhancement opportunities.
• Raising the Liberty profile and assisting in new business opportunities and account retention through effective and proactive claim handling.
• Consistently implementing, maintaining and monitoring departmental standards and procedures.
• Participating in claims audits, reviews and other projects/initiatives as and when required.
• Demonstrating behaviour at all times in line with the Liberty core values and the Claims value proposition.
• Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.
• Taking responsibility and showing initiative in the development of technical and soft skills.
• Performing other related duties as assigned from time to time.

Connaissances

Claims handling

English communication

Attention to detail

Customer service

Negotiation

Decision making

Organizational skills

Analytical skills

Stakeholder liaison

Formation

Related professional qualification

Outils

Outlook

Microsoft Word

Excel

PowerPoint

DB systems

Description du poste

Liberty Pte Limited, Labuan Branch is seeking a Processing Services Specialist, Re Insurance Admin to manage defined loss categories under supervision, advise on reserves, raise payments and liaise with loss adjusters, brokers, insureds, and third parties. This role covers Property & Liability claims with emphasis on timely, economical handling.

You will join a collaborative team with strong emphasis on learning, on-the-job and formal education support, and opportunities to develop technical and