Claims Specialist / Senior Claims Specialist (Kuala Lumpur)

AXA XL; Kuala Lumpur; Hybrid; MYR 60,000 - 120,000; Full time

Job summary

AXA XL in Kuala Lumpur offers a hybrid role as Claims Specialist / Senior Claims Specialist. You will actively handle marine, energy, property and casualty claims as lead and follow insurer, delivering prompt, fair service to clients across Asia with multi-jurisdictional exposure.

You will report to the Claims Manager, collaborate with underwriters, brokers, loss adjusters, and internal stakeholders. The role emphasizes leadership, market presentations, and cross-LoB portfolio management,

Qualifications

• Bachelor’s degree or equivalent experience in the relevant class of business.
• Able to perform tasks according to established procedures, with some discretion.
• Analytical skills to visualize, gather information, analyze and solve problems to make key decisions.
• Strategy and planning to fulfill business plan and deliver results in underwriting.
• Industry knowledge of the insurance industry and product portfolios.
• Marketing: plan for sales and business development to support growth.

Responsibilities

• Client servicing, liaison with underwriters and reporting to management.
• Manage adjustment of reinsurance and insurance claims up to authority.
• Negotiate with insureds, brokers, cedants, loss adjusters and service providers.
• Oversee claims administration, settlements, payments, and timely reporting.
• Maintain tasks to keep claims updated for efficient handling.
• Ensure claims are handled in line with procedures.
• Provide reports/figures to underwriters for marketing/renewals.
• Lead market presentations to raise AXA XL Claims Team profile.
• Collaborate with Asia claims management for training and One AXA strategy.

Skills

Analytical Skills

Strategy & Planning

Industry Knowledge

Marketing

Discretion

Education

Bachelor's degree or equivalent

Job description

Claims Specialist / Senior Claims Specialist

Hybrid, Kuala Lumpur

In this role, you will have the opportunity to actively handle claims on marine (cargo / hull / liability), energy (upstream/ downstream), property and Casualty, as both a lead and following (re) insurer in order to provide a prompt, fair and efficient service to clients and meet corporate claims objectives and targets. Claims are multi-jurisdictional with clients across the Asia region and with claims occurring around the world.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What You’ll Be DOING

What will your essential responsibilities include?

• Client servicing, liaison with underwriters and reporting to management.
• Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
• Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
• Oversee claims administration, including but not limited to process claims advices & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
• Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
• Ensure claims are handled in line with the claims handling procedures.
• Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals purposes.
• Set up and maintain database to record details of service providers in line with corporate objectives and targets.
• Support the Underwriters in marketing efforts and risk selection and to organize and lead occasional market presentations to raise profile of the AXA XL Claims Team.
• Exhibits determination to grow the claims team and ability to demonstrate leadership to new members in the team.
• Conduct portfolio management cross relevant LoBs, leveraging on best practices and data- driven insights to promote cross- functional collaboration with key internal stakeholders i.e. underwriters, risk engineering, etc.
• Lead and/or manage internal claims projects focused on improving team efficiency, productivity and alignment with organizational objectives including but not limited to contributing to the company’s profitability.
• Regularly driving greater engagement with brokers/ clients to gather insights aimed at improving our superior claims service including but not limited to Brokers Academy, Claims Academy, and market presentations for the Asia region.
• Collaborating with the Asia claims management to provide technical training and regular exchanges with our AXA GI counterparts, delivering our One AXA strategy.

You will report to Claims Manager.

What You Will BRING

We’re looking for someone who has these abilities and skills:

• Bachelor’s degree or equivalent experience in the relevant class of business.
• Able to perform tasks according to established procedures, with some ability to exercise discretion
• Analytical Skills - Visualize, gather information, articulate, analyze and solve complex problems in order to make key business decisions.
• Strategy and Planning - Make underwriting decisions to fulfill business strategic plan and deliver results. Has knowledge of financial targets and levers in order to deliver on departmental business plan.
• Industry Knowledge - Understanding of the insurance industry and specific product portfolios to positively impact the underwriting business.
• Marketing – Effectively plan for sales and business development. Integrating the use of various techniques, tools, and information to support profitable business growth over a defined period.

Who WE Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com