Claims Operations Lead & People Coach

Prudential; Kuala Lumpur; Vor Ort; MYR 78.000 - 123.000; Vollzeit

Zusammenfassung

Prudential Services Asia is seeking a claims processing supervisor to oversee end-to-end claims activities, including approvals, investigations, and communications with customers and agents. The role emphasizes teamwork and operational efficiency within a structured environment.

You will lead a team of claims professionals, ensuring timely processing, developing staff, and participating in department-wide initiatives to optimize underwriting and premium financing workflows.

Aufgaben

• Process & approve claims (major & minor) and assist higher approvals.
• Supervise subordinates in handling daily operational issues and ensure timely turnarounds.
• Lead team and manage workload; coach and mentor junior staff.
• Handle enquiries from customers and agents; contribute to process improvements.

Jobbeschreibung

Prudential Services Asia is seeking a claims processing supervisor to oversee end-to-end claims activities, including approvals, investigations, and communications with customers and agents. The role emphasizes teamwork and operational efficiency within a structured environment.

You will lead a team of claims professionals, ensuring timely processing, developing staff, and participating in department-wide initiatives to optimize underwriting and premium financing workflows.